[Remote] Bilingual Customer Service Representative

Note: The job is a remote job and is open to candidates in USA. Dunhill Professional Search & Government Solutions is supporting the No Surprises Help Desk operated by CMS to protect consumers from unexpected medical bills. They are seeking a Bilingual Customer Service Representative to handle inbound calls in English and Spanish, assist customers with billing questions, and ensure high-quality service.ResponsibilitiesHandling English and Spanish inbound calls via a cloud-based telephony solutionAnswering general questions regarding billing protections, helping customers file complaints, and providing status updates on existing complaintsIdentifying the reason for calls, addressing customer inquiries accurately and efficiently, and maintaining professional telephone etiquetteSkillsHigh school diploma or GED2 or more years of customer service experienceFluent in speaking, reading, and writing in Spanish and EnglishMust be a U.S. Citizen or authorized to work in the U.S., and must have been a U.S. resident for at least 3 years within the last 5 yearsExperience with insurance billing or Medicare/Medicaid is highly preferredProficient in MS Office (Word, Excel, Outlook)Strong communication and interpretive skillsAbility to thrive in a fast-paced, deadline-driven environmentCompany OverviewDunhill Professional Search & Government Solutions is an executive search and management recruiting firm. It was founded in 1952, and is headquartered in Wilmington, North Carolina, USA, with a workforce of 11-50 employees. Its website is https://www.dunhillsolutions.com.