[Remote] Bilingual Customer Service Representative

Note: The job is a remote job and is open to candidates in USA. Insight Pest Solutions is the fastest growing residential home service company in Canada, and they are seeking a Bilingual Customer Service Representative to be the first point of contact for clients. The role involves delivering outstanding customer experiences, resolving inquiries and complaints, and managing CRM systems to strengthen client relationships.ResponsibilitiesReceive and handle inbound calls in a timely and professional mannerDeliver first-class customer experiences answering questions and providing information in response to concerns and requestsOffer alternative solutions where appropriate with the objective of retaining the clients’ businessInvestigate, probe, and resolve inquiries and complaintsUpdate appropriate databases as requiredManage and maintain CRM systems and databasesComplete outbound calls to clients on an as needed basisLiaise with the appropriate department representatives to address any customer concerns or inquiriesEnsure all requests comply with existing policies and procedures prior to processingEnjoy fast-paced days full of problem solving by connecting with client callsPerform other tasks assigned by the direct supervisor as, and when, requiredSkills1+ years of experience working in a call centre environmentSelf motivated individuals who are able to work with little supervisionPossesses excellent verbal and written communication skillsEmpathetic and professional towards customersStrong organizational skills and the ability to multitaskPossesses an eagerness to learn and work in a team settingRobust ability to problem solve under pressure and seek support when appropriateMust be proficient in both French and EnglishA private, quiet, distraction-free, workspace with a door you can shut and work without interruptionDisciplined work ethic - a self-starter with the ability to work independently in a fast-paced environmentIndividual headset equipment is preferredAccess to a personal laptop and/or computerInternet Download Speed of 50 Mbps or greaterInternet Upload Speed of 15 Mbps or greaterConnection has less than 100ms of latency (ping)Hotspots, dial-up and wireless connectivity are not acceptable connectionsCompany OverviewSince 2010, Insight Pest Solutions has been delivering exceptional pest control services that eliminate unwanted pests quickly and efficiently. It was founded in undefined, and is headquartered in Burlington, Ontario, CA, with a workforce of 201-500 employees. Its website is https://insightpest.com/.