[Remote] Bilingual Customer Service and Rebate Processing Specialist

Note: The job is a remote job and is open to candidates in USA. Resource Innovations is a women-led energy transformation firm focused on impact, seeking Bilingual Customer Service and Rebate Processing Specialists to provide processing and customer support for multiple clients. The role involves data entry, customer service, and maintaining filing systems while contributing to climate change mitigation efforts.ResponsibilitiesProvides basic troubleshooting and recommend solutionsData Entry - enters data into various database applicationsReceives data and sourcing documents, compiles, sorts, interprets and verifies data to be enteredMaintains electronic and hard-copy filing system of applications, rebates and other supporting documentsCommunicates effectively as part of team approach with other departments in servicing customersProvides customer service activities such as responding to emails and phone callsProvides exceptional customer service and call handling in a customer centric environmentSafeguards confidential customer informationMay provide peer training to co-workers job shadowing support as assigned in area of responsibilityWilling to support any program within the department as assignedOther duties as assignedSkillsMinimum of a high school diploma or equivalentFluent in both English and SpanishMust be able to an 8-hour shift as assigned within the hours of 8 am to 6 pmMinimum 6+ months of related work experience in a call center environmentProficiency in 10-key data entry from computer keyboardExperience with various Microsoft programs, including Word, Excel, AccessStrong attention to detailStrong organizational and prioritization skills and ability to multi-taskExcellent written and verbal communication skillsA positive and customer - friendly outlookAble to follow directions as they are givenReliable high-speed internet service and the ability to maintain a secure, consistent home internet connection that supports daily job responsibilities, including video conferencing, collaboration tools, and other work-related systems is required. For optimal performance, a minimum internet speed of 50 Mbps download and 5 Mbps upload is required, with 70+ Mbps download preferred. Connection stability is essential. Satellite and mobile internet connections may not provide the reliability necessary for roles requiring frequent video conferencing, VoIP communications, or other real-time collaboration activitiesExperience in a data entry processing and customer centric call center environment preferredExperience working in energy efficiency or utility fields a plusBenefitsEmployees may be eligible for a discretionary annual bonusThree weeks of paid vacation annuallyPaid holidaysA 401(k) retirement plan with employer matchMedical, dental and vision coverageParental leaveAn employee assistance programCommuter benefitsAdditional supplemental offeringsCompany OverviewResource Innovations is a provider of demand-side management, energy efficiency, and energy consulting services. It was founded in 2016, and is headquartered in Half Moon Bay, California, USA, with a workforce of 501-1000 employees. Its website is https://www.resource-innovations.com/.