[Remote] Bilingual Customer Service Analyst

Note: The job is a remote job and is open to candidates in USA. Medavie Health Services is a national health solutions partner dedicated to improving the wellbeing of Canadians. They are seeking a Bilingual Customer Service Analyst to manage incoming health-related requests, ensuring all necessary information is obtained for processing authorization requests and resolving issues.ResponsibilitiesRespond to requests related to health care benefits, program eligibility, and other general inquiriesAre committed to excellence in customer service; providing the highest level of dedication in all service areasLiaise directly with medical consultant(s) and health care professionals for clarifications on requestsSkillsThe ability to review, analyze and process requests from health care professionals as per established criteriaYou are a good communicator – through email and phone, you are clear, concise and friendlyThe ability to organize work and information to ensure requests are processed accurately and efficientlyStrong technical aptitude – you can multitask and navigate between multiple software applications simultaneouslyThe ability to correspond with clients, medical consultants, health care professional and stakeholders, through various means of communicationThe ability to work quickly and accurately under pressure of time restraintsYou are able to concentrate and have high attention to detail while using a computer for prolonged periods of timeThe ability to work on your own and as a team memberThose who have earned a post-secondary diploma or degree and/or relevant working experience in customer service or office administration have proven to be very successful in our environmentYou can handle the good and challenging calls/casesYou are a problem solving master with strong critical thinking skills, you understand client needs and learn quickly how to get the best results in any environmentMust be fluently Bilingual (English and French) both written and verbal in-order to provide services to our customers and communicate with internal stakeholders in both official languagesBenefitsComprehensive health and dental plan that is 100% employer paid effective on your first dayPermanent full-time position with opportunity to grow in a well-established organization.100% employer-matched Defined Contribution Pension PlanAnnual Incentive Bonus which recognizes your contribution to our success.In addition to paid vacation, we offer a gifted week of vacation in your first year and an optional Vacation Purchase Program.Monday to Friday shifts and no weekendsWe offer an extensive virtual paid training program, ensuring you are prepared for your new careerOpportunities for career development and advancementEmphasis on work life balance, providing a personal wellness account, health resources and fitness center discountsCurrently our analysts are working from home; we will be providing the necessary equipment you will need to get startedCompany OverviewMedavie Health Services is a health care delivery company that provides clinical training, emergency and non-emergency medical services. It was founded in 2006, and is headquartered in Dartmouth, Nova Scotia, CAN, with a workforce of 1001-5000 employees. Its website is https://medaviehs.com/.