[Remote] Bilingual Customer Service Agent (Job ID: KEVTIA1)

Note: The job is a remote job and is open to candidates in USA. InsideOut is a premier swimming pool equipment and supply company based in Miami, Florida, seeking a Bilingual Customer Service Agent. The role involves managing omnichannel customer operations, including handling incoming communications, order processing, and assisting in daily workflows to support the company's growth.ResponsibilitiesHandle high-volume incoming calls, emails, and texts from homeowners and clients regarding quotes, orders, and general inquiriesResolve customer complaints efficiently while providing a professional, high-energy, and reassuring experienceManage basic updates and postings on social media and on the websiteInput customer data, order details, and standard price quotes accurately into internal operational systemsQuickly notify our sister company via phone or email to help fulfill specific online ordersAssist the business owner with general daily workflows and administrative tasks to help scale the businessRapidly learn the swimming pool equipment industry to transition from basic intake to answering intermediate technical questions within 30–60 daysUse tools like ChatGPT and tailored prompts to search for information, automate routine admin, and streamline processesSkillsC1 ENGLISH LEVEL IS REQUIRED2–3+ years of professional experience in customer service, call center operations, sales, or administrative support rolesA proven track record of working remotely with US-based companies (e.g., telecom/contact center outsourcing) is a significant plusStrictly Bilingual (100% fluent in English and Spanish)Exceptional verbal and written communication skills in both languages are mandatoryProfessional, high-energy, and reassuring phone presence with a positive mindsetExceptional ability to manage multiple data points, customer records, and quotes without errors or missed follow-upsAble to quickly memorize or reference product lines, equipment specifications, and industry terminologyComfortable operating cloud-based software, e-commerce backend platforms, communication tools, and utilizing generative AI tools (ChatGPT) to improve daily workflowsLooking for a long-term professional home with a desire for stability, consistent hours, and professional growth as the business expandsCompany OverviewInside Out empowers growth-focused small businesses with elite support services that drive scale, boost margins, and reclaim valuable time. It was founded in 2015, and is headquartered in Los Angeles, CA, US, with a workforce of 51-200 employees. Its website is https://www.insideoutva.com?el=LI.