[Remote] Bilingual Associate Customer Support Technician

Note: The job is a remote job and is open to candidates in USA. Applied Systems is a company transforming the insurance industry by delivering innovative software and services. They are seeking a French Bilingual Associate Support Technician to provide customer support through various communication channels and ensure effective problem resolution. Responsibilities Answer real-time customer phone, email or chat inquiries related to questions or problems customers are encountering with our software applications Triage and troubleshoot problems with customers to understand and document the nature of such problems Focus on problem resolution while providing effective, proficient customer service in a professional and courteous manner Communicate and escalate issues you are unable to resolve to the proper level/area of customer support when necessary Skills 1 year of customer service experience Fluent in both French and English Strong written and verbal communication skills; strong telephone skills Experience working with technology and Microsoft applications High school diploma or equivalent (Associate's or Bachelor's degree preferred) Experience in a real-time, customer support center, preferably supporting business to business services or technology of some kind A passion for problem solving and providing a high level of customer care Confidence interacting and learning about various technology applications, software, network infrastructure Experience with hardware and operating system(s) knowledge/exposure via work or educational pursuits Experience with case management systems such as Salesforce, Freshdesk, Talkdesk, Jira etc Ability to plan and organize technical projects; experience with deadlines for project completion Familiarity with the insurance industry Benefits Medical, Dental, and Vision Coverage Holiday and Vacation Time Health & Wellness Days A Bonus Day for Your Birthday Company Overview Applied Systems is a digital insurance agency that provides software for agency management systems. It was founded in 1980, and is headquartered in University Park, Illinois, USA, with a workforce of 1001-5000 employees. Its website is