[Remote] Benefits Customer Service Representative - Bilingual (Spanish or French) - Seasonal - Remote

Note: The job is a remote job and is open to candidates in USA. WTW is a leading global advisory, broking and solutions company that helps clients around the world turn risk into a path for growth. They are seeking a Seasonal Bilingual Benefits Customer Service Representative to assist Spanish or French and English client members with their health care and pension plan enrollment and updates, while providing superior customer service in a remote work environment.ResponsibilitiesQuickly build rapport and respond to Spanish or French speaking customers in a compassionate manner by identifying and exceeding expectations by responding in a respectful, accurate, timely manner, consistently meeting commitments via phone, email and instant messageAbility to customize customer service approach to meet all types of member communication styles and personalities while maintaining professionalism, and diplomacy during difficult callsSafeguard confidential information (e.g., medical, health, financial, personal, etc.) with sensitivity and discretion in accordance with HIPAA and Data Privacy laws and company data security requirementsSkillfully translate health and welfare and pension terms, complex plan information and processes into simple explanations and instructions that customers can understand and act uponRead and understand client’s plan documents and online knowledgebase tools while collecting relevant information to determine immediate requests/questions and also to anticipate the future needs of the memberDemonstrate knowledge, understanding and compliance with company and client procedures and guidelines providing appropriate and accurate informationMaintain and document complete and accurate call and case notes in English in a professional mannerRegularly participate in team meetings and trainingCommunicate and collaborate with colleagues, supervisors and other staff in a respectful mannerYou will spend the majority of your time assisting customersPerform other duties as assignedSkillsExcellent Spanish or French language skillsMove seamlessly between Spanish or French and English calls and translate calls into grammatically correct English call notesAbility to quickly assess member concerns and formulate a response/resolution using analytical and problem-solving skillsAbility to work in a structured environment – adhere to posted work schedule and breaks/lunches, following protocols and adhering to standards of excellenceHigh level attention to detail, multi-tasking, and ability to organize workExperience using Microsoft Office with a strong ability to juggle multiple open computer windows to answer questions while on the phone/instant messagingAbility to work autonomously in a self-paced, self-motivated team environmentMust be comfortable working in a virtual environment to include on-line training and interaction with Managers/Supervisors via chatAbility to understand and follow oral and written instructionsAbility to type 30 words a minuteExperience working in a customer service environmentHigh School degree requiredAssociate or Bachelor's degree nice to haveWorking knowledge of health and welfare and/or defined benefit pension plansExperience working in a call center environmentBenefitsYou are eligible for the WTW 401(k) Savings PlanThe Employee Assistance Program (EAP)The Commuter Accounts programAny other benefits required by lawCompany OverviewWTW is an advisory company that provides insight-led solutions in the areas of people, risk, and capital. It was founded in 1950, and is headquartered in London, England, GBR, with a workforce of 10001+ employees. Its website is https://www.wtwco.com.Company H1B SponsorshipWTW has a track record of offering H1B sponsorships, with 2 in 2026, 52 in 2025, 22 in 2024, 73 in 2023, 57 in 2022, 45 in 2021, 49 in 2020. Please note that this does not guarantee sponsorship for this specific role.