[Remote] Benefits Analyst – Benefits Administration and Service Excellence

Note: The job is a remote job and is open to candidates in USA. Iron Mountain is seeking a detail-oriented and customer-focused Benefits Analyst to join their Benefits Administration and Service Excellence team. In this role, you will manage benefit configuration, vendor billing, escalated customer service support, and financial operations across the United States and Canada.ResponsibilitiesManage Purchase Order setup, handle comprehensive billing workflows for all United States and Canadian benefit vendors, and support the Annual Open Enrollment executionResolve escalated employee and vendor benefits inquiries, managing advanced cases within the ServiceNow platform with high-quality customer carePartner with internal cross-functional teams to draft, review, and test system configuration requirements and design targeted, employee-facing benefits communicationsMaintain operational compliance for assigned benefits by monitoring legislative updates, leveraging data reporting to provide operational insights, and developing clear standard operating proceduresSkills3+ years of progressive, hands-on experience in benefits administration and financial billing operationsStrong knowledge of North American benefits administration processes, vendor management practices, and intricate plan documentsProven capability in aggregating, manipulating, and analyzing data sets, census files, and operational reports, with highly preferred practical expertise in Workday and ServiceNowStrong aptitude for numbers, structural problem-solving, and managing complex vendor purchase orders and invoice reconciliationsA proven ability to prioritize competing operational initiatives, articulate clear process workflows, and manage high-stakes priorities smoothlyPractical expertise in Workday and ServiceNowBenefitsCompetitive compensation and benefits aligned with the experience.Flexible work options/alternative work options to support work–life balance.Comprehensive health, wellness, and retirement plans.Opportunities for continuous learning and professional growth.Company OverviewIron Mountain offers storage, asset lifecycle management and information management services to companies. It was founded in 1951, and is headquartered in Boston, Massachusetts, USA, with a workforce of 10001+ employees. Its website is http://www.ironmountain.com.