[Remote] B2B Customer Support Representative

Note: The job is a remote job and is open to candidates in USA. Keeper Security, Inc. is transforming cybersecurity for people and organizations globally. As a Customer Support Representative, you will handle customer requests and feedback via phone and email, providing excellent B2B customer service and support while working collaboratively with other teams.ResponsibilitiesAnswer incoming customer calls, tickets and chats regarding product problems, service questions and general client concernsConsistently remain up-to-date on product knowledge and work collaboratively with management and other teams to stay informed of any changes in company policiesKnow when to escalate more in-depth issues to the Tier 2 teamProvide excellent B2B customer service and top notch supportMaintain a high level of professionalism with customers and work to establish a positive rapport with each of themSkills1+ years of experience in a technical support roleExperience with Google Docs and MS-office toolsExcellent communication and presentation skills, both written and verbalAbility to work independently and as part of a team in a fast-paced, high-growth environmentProven history of maintaining a high level of professionalism with customersBachelor's degreeSalesforce experienceServiceNow experienceTechnical proficiency with smartphones, tablets and computersBenefitsMedical, Dental & Vision (Inclusive of domestic partnerships)Employer Paid Life Insurance & Employee/Spouse/Child Supplemental lifeVoluntary Short/Long Term Disability Insurance401k (Roth/Traditional)A generous PTO plan that celebrates your commitment and seniority (including paid Bereavement/Jury Duty, etc)Above market annual bonusesCompany OverviewKeeper Security is transforming cybersecurity for millions of individuals and thousands of organizations globally. It was founded in 2011, and is headquartered in Chicago, Illinois, USA, with a workforce of 501-1000 employees. Its website is https://www.keepersecurity.com.