[Remote] B2B Customer Support Manager (f/m/d)

Note: The job is a remote job and is open to candidates in USA. PiNCAMP is the camping startup of ADAC, ANWB, and TCS, aiming to digitize the camping industry across Europe. They are seeking a B2B Customer Support Manager to serve as the primary point of contact for campsite partners, ensuring a seamless support experience by managing inquiries and coordinating internal processes.ResponsibilitiesYou act as the first point of contact for campsite partners across Europe and manage their inquiries via email, phone and digital channelsYou identify and resolve operational issues and coordinate with internal teams when further support is neededYou actively support new partners after contract signature and guide them through the onboarding process until they are live on our platformYou document partner communication, open topics and relevant updates in our CRM systemSkillsYou bring a significant track record in B2B customer support or the likeA full professional proficiency in German and English (C1/B2) is mandatory for this role, both written and spokenYou communicate clearly and confidently with external partners and internal teamsYou are comfortable working with digital tools, CRM systems and backend platformsIdeally, you have an interest in camping, travel or digital platformsDutch and/or French would be a plusExperience with Salesforce is a plusBenefitsFlexible working hours, home office, working from abroad, hybrid working30 vacation daysA camper for your short trip or vacationBest hardware of your choice, modern toolsHealth promotion, e.g. through subsidies for Urban Sports Club or ergonomic workstations, free fruit, vegetables and muesliRegular company parties and eventsVarious employee discounts, e.g. Travel Industry CardAn appreciative work culture and atmosphere in an international teamA good mix of agile start-up and grown professional structuresRegular feedback as well as internal and external training, e.g. at our PiNCAMP AcademyA steep learning curve with a lot of responsibility from day one, flat hierarchies, quick decisions, room for creative ideas and new impulsesModern office in the heart of Berlin with excellent public transport connections and a rooftop terrace for fresh air and sun-bathingCompany OverviewPiNCAMP is an online marketplace that connects campers with campgrounds. It was founded in 2017, and is headquartered in Berlin, Berlin, DEU, with a workforce of 51-200 employees. Its website is https://www.pincamp.de.