[Remote] B2B Customer Service Representative

Note: The job is a remote job and is open to candidates in USA. Stanley Black & Decker, Inc. is a leading global company known for its diverse range of tools and outdoor products. The B2B Customer Service Representative will support the Contact Center's daily operations, handling customer inquiries and ensuring satisfaction while meeting performance indicators. Responsibilities Effectively and professionally oversee all customer inquiries - calls, email, web, and fax transactions to ensure satisfaction, while supporting and consistently hitting Stanley Black & Decker’s Key Performance Indicator’s (KPIs) Act as a liaison with sales personnel, distributors, and service personnel to meet and exceed customer expectations Consistently improve and manage customer communication flow on promotions and product information Update, maintain, and analyze customer account profiles Maintain working knowledge of all company products, services, and promotions Skills Proficient in Microsoft Office Requires High School Diploma or its equivalent 0 to 1+ years' worth of experience within customer service; call center environment preferred Patience and a Positive Attitude Willingness to learn and take initiative Interpreting KPI's SAP & Salesforce preferred Benefits Medical, dental, life, vision, disability, 401(k), Employee Stock Purchase Plan, paid time off, and tuition reimbursement in addition to programs & benefits in support of your well-being. Discounts on Stanley Black & Decker tools and other partner programs. Wellness program Paid Time Off, including paid vacation, holidays & personal days Company Overview For the builders and protectors, for the makers and explorers, for those shaping and reshaping our world through hard work and inspiration, Stanley Black & Decker provides the tools and innovative solutions you can trust to get the job done—and we have since 1843. It was founded in 1843, and is headquartered in New Britain, Connecticut, USA, with a workforce of 10001+ employees. Its website is Company H1B Sponsorship Stanley Black & Decker, Inc. has a track record of offering H1B sponsorships, with 78 in 2025, 71 in 2024, 74 in 2023, 117 in 2022, 121 in 2021, 98 in 2020. Please note that this does not guarantee sponsorship for this specific role.