[Remote] AWS Connect Engineer/Amazon Connect Developer - $77 on 1099 / $67 W2 - REMOTE
Note: The job is a remote job and is open to candidates in USA. Chandra Technologies, Inc. is seeking an AWS Connect Engineer/Amazon Connect Developer. The role involves building a fully functional Amazon Connect contact center and managing various aspects of the deployment, including IVR, call routing, and omnichannel communications.
Responsibilities
• Build a fully functional Amazon Connect contact center to replace the NV DMVs current call center with the minimum capabilities:
• IVR/IVA
• Call routing
• Call tree
• Skill based routing
• Call Queues
• Omnichannel communications
• Reporting via Lex
• Chatbot
• Work proactively to address and resolve issues that may impact release schedules.
• Manage version control systems to ensure accurate tracking and documentation of software changes.
• Coordinate the branching, merging, and tagging of code repositories.
• Oversee the build and deployment processes to ensure consistency and reliability.
• Collaborate with QA teams to ensure thorough testing of software releases.
• Implement and maintain quality gates to prevent the release of defective software.
• Evaluate and optimize release processes to improve efficiency and reduce time-to-market.
• Stay current on industry trends.
• Monitor and address issues reported post-release, working closely with support teams to provide timely resolutions.
• Migrate NV DMV, Modernize and deploy customer call centers to the Amazon Connect platform
• Build and continuously update call flows and IVRs within Amazon Connect.
• Export current day Chatbot into the Amazon Connect ecosystem. This should also include updating DMV Chatbot to utilize functionality within Amazon Connect.
• Develop Amazon Connect A.I which includes, but is not limited to:
• Amazon Q
• Lex
• Contact Lens
• Explore and evaluate leading edge technologies for integration into customer environments
• Solution, migrate and optimize customer workloads from on-premise environments into AWS
• Solution, design, and modernize customer workloads and/or design and deploy new customer applications in AWS
• Design and implement availability, scalability, and performance plans for AWS managed service environments; Continually re-evaluate existing stack and infrastructure to reduce costs while maintaining optimal performance, availability, and security
• Assist in creating test scripts prior to promoting changes based on vendor lead build cycles after each successful sprint.
• Assist in creating training requirements for end-users.
Skills
• Bachelor's degree in computer science, Information Systems, Software Engineering, or a related field.
• 3+ years of hands-on experience in building call flows and IVR within AWS Connect and configuration and implementation of the Amazon Connect Platform.
• Working knowledge and experience with the following AWS Services: Comprehend, Connect, DynamoDB, Kinesis Data Stream, Kinesis Video, Lambda, Lex, S3, Transcribe, Polly, Salesforce.
• Experience with virtual network design, delivery and troubleshooting in AWS.
• Experience managing AWS environments, including tasks such as environment architecture design, automation, network engineering, security, storage, systems administration, monitoring, incident response, configuration management, etc.
• Extensive experience and knowledge with IVR, Automatic Call Distribution (ACD), Skill- Based Routing, Live Chat Experience with process flow documentation creation.
• Strong interpersonal, verbal, and written communication skills.
• Demonstrated experience delivering technology solutions in a fast-paced, deadline driven enterprise environment.
• Experience with Infrastructure as Code (IaC) and configuration management languages, such as: Terraform, AWS CloudFormation, CDK, Azure RM Templates, Ansible, or similar.
• Experience with automated testing and quality monitoring tools that interface with Amazon Connect.
• Familiarity with Amazon Connect, Salesforce, and Mulesoft.
• Strong understanding of version control systems, build and deployment processes, and release automation tools.
• Excellent communication and interpersonal skills to effectively collaborate with cross- functional teams.
• Analytical and problem-solving abilities to identify and address release-related challenges.
• Familiarity with agile methodologies and project management practices.
• Knowledge of DevOps principles and practices.
• Participate in overall project implementation utilizing best practices in strategic planning, Information and logistics management.
• Manage/mitigate risks and issues and take corrective action.
• Develop, maintain, and update business and functional requirements.
• Align the deliverables to the DTE project plan and the desired outcome.
• Create and maintain project documentation.
• Excellent analytical and communication skills required to effectively work in the field of applications development and maintenance.
• Excellent at Understanding Integration Technologies and Domains and work flows.
Responsibilities
• Build a fully functional Amazon Connect contact center to replace the NV DMVs current call center with the minimum capabilities:
• IVR/IVA
• Call routing
• Call tree
• Skill based routing
• Call Queues
• Omnichannel communications
• Reporting via Lex
• Chatbot
• Work proactively to address and resolve issues that may impact release schedules.
• Manage version control systems to ensure accurate tracking and documentation of software changes.
• Coordinate the branching, merging, and tagging of code repositories.
• Oversee the build and deployment processes to ensure consistency and reliability.
• Collaborate with QA teams to ensure thorough testing of software releases.
• Implement and maintain quality gates to prevent the release of defective software.
• Evaluate and optimize release processes to improve efficiency and reduce time-to-market.
• Stay current on industry trends.
• Monitor and address issues reported post-release, working closely with support teams to provide timely resolutions.
• Migrate NV DMV, Modernize and deploy customer call centers to the Amazon Connect platform
• Build and continuously update call flows and IVRs within Amazon Connect.
• Export current day Chatbot into the Amazon Connect ecosystem. This should also include updating DMV Chatbot to utilize functionality within Amazon Connect.
• Develop Amazon Connect A.I which includes, but is not limited to:
• Amazon Q
• Lex
• Contact Lens
• Explore and evaluate leading edge technologies for integration into customer environments
• Solution, migrate and optimize customer workloads from on-premise environments into AWS
• Solution, design, and modernize customer workloads and/or design and deploy new customer applications in AWS
• Design and implement availability, scalability, and performance plans for AWS managed service environments; Continually re-evaluate existing stack and infrastructure to reduce costs while maintaining optimal performance, availability, and security
• Assist in creating test scripts prior to promoting changes based on vendor lead build cycles after each successful sprint.
• Assist in creating training requirements for end-users.
Skills
• Bachelor's degree in computer science, Information Systems, Software Engineering, or a related field.
• 3+ years of hands-on experience in building call flows and IVR within AWS Connect and configuration and implementation of the Amazon Connect Platform.
• Working knowledge and experience with the following AWS Services: Comprehend, Connect, DynamoDB, Kinesis Data Stream, Kinesis Video, Lambda, Lex, S3, Transcribe, Polly, Salesforce.
• Experience with virtual network design, delivery and troubleshooting in AWS.
• Experience managing AWS environments, including tasks such as environment architecture design, automation, network engineering, security, storage, systems administration, monitoring, incident response, configuration management, etc.
• Extensive experience and knowledge with IVR, Automatic Call Distribution (ACD), Skill- Based Routing, Live Chat Experience with process flow documentation creation.
• Strong interpersonal, verbal, and written communication skills.
• Demonstrated experience delivering technology solutions in a fast-paced, deadline driven enterprise environment.
• Experience with Infrastructure as Code (IaC) and configuration management languages, such as: Terraform, AWS CloudFormation, CDK, Azure RM Templates, Ansible, or similar.
• Experience with automated testing and quality monitoring tools that interface with Amazon Connect.
• Familiarity with Amazon Connect, Salesforce, and Mulesoft.
• Strong understanding of version control systems, build and deployment processes, and release automation tools.
• Excellent communication and interpersonal skills to effectively collaborate with cross- functional teams.
• Analytical and problem-solving abilities to identify and address release-related challenges.
• Familiarity with agile methodologies and project management practices.
• Knowledge of DevOps principles and practices.
• Participate in overall project implementation utilizing best practices in strategic planning, Information and logistics management.
• Manage/mitigate risks and issues and take corrective action.
• Develop, maintain, and update business and functional requirements.
• Align the deliverables to the DTE project plan and the desired outcome.
• Create and maintain project documentation.
• Excellent analytical and communication skills required to effectively work in the field of applications development and maintenance.
• Excellent at Understanding Integration Technologies and Domains and work flows.