[Remote] Automotive (SaaS) Account Manager- DC/Baltimore/VA

Note: The job is a remote job and is open to candidates in USA. Affinitiv is the largest provider of end-to-end, data-driven marketing and software solutions focused on the automotive customer lifecycle. The Account Manager will develop relationships with assigned clients, educate them on product use, and maximize account potential, requiring significant travel.ResponsibilitiesDrive Affinitiv and Dealer initiatives to drive engagement and growth within existing assigned book of businessOperate as the lead point of contact for all matters specific to your book of business and escalate any issues to managerBuild and maintain strong, long-lasting client relationshipsDevelop a trusted advisor relationship with key decision makers and build upon existing product useEnsure successful delivery of our software solutions according to client needs and objectivesConduct training and communicate product knowledge effectivelyForecast and track key account metrics for both the client and Affinitiv managementIdentify and grow opportunities within assigned territory and collaborate with sales teams to ensure growth attainmentAssist with high severity requests or issues and provide swift solutions or escalate to appropriate department as neededTrack and submit expenses accurately on a timely basis. All expenses submitted must be detailed and legible and have a relationship with a client task and entered in Concur for review and approvalMaintains client in store visit schedule according account SLAsMeet or exceed client retention goals, additional product quotas, product usage objectives and client satisfaction surveysSkills5-year experience in managing a SaaS in automotiveProven account management or other relevant experience in Fixed OpsDemonstrate ability to communicate, present and influence credibly and effectively at all levels of the organization, including owner, executive and GM levelExperience in delivering client-focused solutions based on customer needsProven ability to manage multiple projects at a time while paying strict attention to detailExcellent listening, negotiation, and presentation skillsExcellent verbal and written communication skillsDependable safe transportation in accordance with all state lawsMust have valid DL, ability to rent a car, ability to take domestic flightsAbility to incur and document travel related expenses to be reimbursedMust be organized and task orientedMust be able to visit clients in store each day of the week Monday thru Friday in accordance with Field Client Consultant and client requirementsPosition requires 80% travelBenefitsComprehensive benefits package that includes medical, dental, vision and 401K effective day 1Generous PTO so you can enjoy off time with family and friendsWork from Here program allows for remote working and the utmost flexibilityRemote work and our Work from Here program allows for remote working and the utmost flexibility while keeping in person collaborating thriving in a safe work environmentCompany OverviewAffinitiv is the only industry partner that offers OEMs and dealerships the ability to achieve better results through the unique combination of our end-to-end, integrated platform, proprietary data analytics, and full range of marketing agency services. It was founded in 2016, and is headquartered in Buffalo Grove, Illinois, US, with a workforce of 501-1000 employees. Its website is http://www.affinitiv.com.