[Remote] Automotive Customer Experience & Dealership Performance Consultant

Note: The job is a remote job and is open to candidates in USA. Bond Brand Loyalty is a company focused on building deeper brand loyalty and driving sustainable growth through innovative customer experience solutions. They are seeking a Customer Experience & Dealership Performance Consultant to work with automotive retailers, enhancing customer experience, employee engagement, and operational execution through consulting and training. This role is ideal for experienced professionals who can facilitate strategic discussions and support dealership performance improvements.ResponsibilitiesTravel to assigned dealership locations throughout the United StatesDeliver engaging in-person and virtual training sessions focused on customer experience, leadership effectiveness, employee engagement, dealership culture, and operational executionFacilitate leadership meetings, employee workshops, roundtables, and action-planning sessionsConduct dealership observations and assess customer and employee experience opportunitiesPartner with dealership leadership to identify priorities, develop action plans, and support execution against program objectives and key performance indicatorsTranslate data, observations, and feedback into clear recommendations that drive measurable improvementBuild strong relationships with dealership leaders and employees to encourage participation, accountability, and sustained progressMaintain detailed documentation, visit summaries, recommendations, and client communications within designated systemsParticipate in consultant onboarding, team meetings, calibration sessions, and client-facing discussions as requiredSkills10+ years of experience in automotive retail, dealership operations, customer experience, training, facilitation, consulting, leadership development, or organizational effectivenessDemonstrated success delivering dealership improvement initiatives focused on customer experience, employee engagement, operational performance, or culture transformationStrong facilitation skills with the ability to engage executive leaders, managers, and frontline employeesExperience leading workshops, training sessions, performance reviews, action-planning sessions, and team meetingsAbility to quickly establish credibility, build relationships, and influence action across all levels of a dealershipStrong business acumen with the ability to interpret data, identify trends, and guide practical solutionsExcellent communication, presentation, and stakeholder management skillsHighly organized with the ability to manage schedules, priorities, reporting requirements, and multiple client relationshipsProficiency with Microsoft Office, virtual meeting platforms, CRM systems, and presentation toolsValid driver's license, reliable transportation, and ability to travel extensivelyAutomotive dealership consulting, training, and coaching experienceExperience as a dealer consultant/trainer/facilitator/coach, fixed operations consultant, sales consultant, trainer, facilitator, or performance improvement specialistRetail, hospitality, franchise, or customer-facing multi-location business experiencePrior experience working as an independent consultant or contractorExperience delivering instructor-led training and facilitating adult learning programsBenefitsWork on nationally recognized dealership and customer experience programs.Partner with some of the most respected automotive brands and retail organizations.Join a collaborative team of experienced consultants and industry professionals.Enjoy flexibility, autonomy, and meaningful client impact.Help dealerships create exceptional employee and customer experiences while driving measurable business results.Company OverviewBond is a global customer engagement agency that specializes in building brand loyalty for the world’s most influential and valuable brands. It was founded in 1894, and is headquartered in Mississauga, Ontario, CAN, with a workforce of 501-1000 employees. Its website is http://www.bondbrandloyalty.com.