[Remote] Atlassian System Administrator

Note: The job is a remote job and is open to candidates in USA. Veracity Insurance Solutions, LLC is a unique insurance partner focused on empowering small business owners. They are seeking a detail-oriented Atlassian Systems Administrator to manage and enhance their Atlassian Cloud platform, ensuring effective workflows and integration across various teams.ResponsibilitiesOwn end-to-end administration of the Atlassian Cloud stack – Jira Cloud (Software, Service Management, Work Management), Confluence Cloud, Atlassian Guard/Access, and connected marketplace apps – across a Cloud-only environmentConfigure and maintain projects, boards, issue types, workflows, screens, custom fields, components, versions, and notification, permission, and security schemes within Jira CloudManage user provisioning, groups, roles, product access, SSO/SCIM, and license allocation across the Atlassian Cloud organizationMaintain Confluence Cloud spaces, templates, page hierarchies, permissions, and space governance to support knowledge management at scaleOversee Jira Service Management Cloud queues, request types, SLAs, customer portals, and approval flows to support internal and customer-facing service operationsDesign, build, and maintain Jira Cloud Automation rules, Confluence Cloud automations, and cross-product workflows that reduce manual updates and handoffs – tracking quarterly reductions in manual effort as a core measure of impactBuild and maintain integrations between Atlassian Cloud and other business systems (Slack, Microsoft Teams, Office 365, Google Workspace, GitHub, DocuSign, Salesforce, and HRIS/ITSM tools) using native Cloud connectors, REST APIs, webhooks, and low-code platforms such as Zapier, Workato, or n8nEvaluate, install, configure, and govern Atlassian Marketplace Cloud apps – managing app lifecycle, security review, and renewals across the stackDesign and maintain dashboards, JQL-based filters, and reporting that give teams and leadership real-time visibility into priorities, workload, risks, and blockers – without manual reporting overheadPartner with departments to map current workflows, identify bottlenecks, and design repeatable Jira and Confluence processes – establishing standard operating rhythms and onboarding new teams quickly using approved templates and configurationsEnsure the Atlassian Cloud environment adheres to security, compliance, and data governance standards – enforcing RBAC, SSO/MFA via Atlassian Guard, SCIM provisioning, audit logging, data residency, and vendor risk controls (SOC 2, DPAs)Serve as an escalation point for platform risks, cross-system issues, and incidents – ensuring corrective actions and prevention plans are documented and implementedDevelop and maintain documentation, SOPs, configuration baselines, change logs, and best-practice guides across the Atlassian Cloud platformDrive adoption, reduce shadow tooling, and improve operational maturity across the organization – with success measured by consistent platform usage, reduced reliance on spreadsheets and duplicate tools, and improved cycle times for priority workflowsRequired to perform other duties as requested, directed, or assignedSkills3+ years of hands-on administration of Atlassian Cloud – Jira Cloud (Software, Service Management, Work Management) and Confluence Cloud; Cloud experience required, Server/Data Center experience not requiredDeep expertise configuring Jira Cloud projects, issue types, workflows, screens, custom fields, components, versions, and notification, permission, and security schemesStrong experience building and maintaining Jira Cloud Automation rules including cross-project and global automationsHands-on experience with Jira Service Management Cloud and Confluence Cloud administration including spaces, templates, permissions, and governanceExperience administering the Atlassian Cloud organization via admin.atlassian.com – user provisioning, SSO/SCIM, Atlassian Guard/Access, product access, domain claiming, and license managementTechnical fluency across Atlassian's integration and reporting toolset – JQL, Confluence macros, REST APIs, webhooks, native Cloud connectors, and low-code platforms such as Zapier, Workato, n8n, or MakeExperience evaluating, installing, and governing Atlassian Marketplace Cloud appsStrong background in process design, workflow optimization, and translating business needs into practical Atlassian Cloud configurationsWorking understanding of security, privacy, RBAC, SSO/MFA, audit logging, and vendor risk fundamentals (SOC 2, DPAs) in a SaaS contextStrong communication and stakeholder management skills with the ability to partner effectively across technical and non-technical teamsAtlassian Cloud certifications preferred (ACP-120, ACP-420, ACP-620, or similar)Experience with ScriptRunner for Jira Cloud, Forge/Connect app development, or Atlassian Analytics preferredBenefitsHealth, dental, and vision plansAmazing work-life balance with 4 weeks of Paid Time Off10 Paid Company Holidays with 2 floating holidays401K Programs with employer matchPersonal assistance programs for support in a healthy personal and work lifeCompany OverviewVeracity Insurance Solutions is an international insurance brokerage firm specializing in the placement of Programs, General Liability, and Product Liability Insurance. It was founded in 2012, and is headquartered in Pleasant Grove, Utah, USA, with a workforce of 51-200 employees. Its website is https://www.veracityinsurance.com.Company H1B SponsorshipVeracity Insurance Solutions, LLC has a track record of offering H1B sponsorships, with 1 in 2025. Please note that this does not guarantee sponsorship for this specific role.