[Remote] Atlassian Cloud Administrator

Note: The job is a remote job and is open to candidates in USA. KellyMitchell Group is seeking an experienced Atlassian Administrator to support Atlassian Cloud Platforms with over 46 installed plugins/applications. The role involves managing administrative functions, supporting end-users, and optimizing workflows for Jira and Confluence, while collaborating with internal teams to address business challenges.ResponsibilitiesCreate, manage, and support all administrative functions associated with the Atlassian product suiteManage all critical aspects of Atlassian tooling including but not limited to workflows, screen schemes, automations, JQL, reporting, permissions, notifications, custom fields, marketplace add-ons, and integrationsSupport all teams across the organization that use Jira instance to manage their workSupport and resolve issues as they arise with Jira Projects and Confluence SpacesWork closely with internal teams to understand their business challenges to build solutions that meet their unique needsGather requirements for business processes and determine ways to optimize and improve Jira/Confluence setup and workflows, as well as identify where functionality needs to improve to meet user requestsServe as subject matter expert for Atlassian productsResearch Atlassian products including their upcoming features/releases which can be used for continuous improvementsEvaluate and recommend new plugins/applications to enhance Jira and Confluence functionalityInstall, manage, and administer Jira and Confluence plugins/applicationsUnderstand system architecture of upstream and downstream impacts when implementing solutionsInvestigate and perform advanced troubleshooting for reported issues in Atlassian productsManage escalations with Atlassian support or third-party support, as requiredCreate and maintain documentation on Atlassian product configurations, automations, and processes to facilitate change management and training for internal teamsWork closely with internal teams to understand their business challenges to build solutions that meet their unique needsWork closely with the Operation Engineering team on maintenance, troubleshooting, and upgradesWork with Product Manager to document and publish user guides (training material) and best practicesConduct end-user training on Jira and Confluence regarding how to use the tools, new functionality, etcRefine current Jira processes to be more streamlined and uniform for teamsExecute Production deployments during non-business hoursSkills5+ years of relevant job experience in a large (8,000+ users) Atlassian Cloud implementationHands-on experience supporting Atlassian tools in on-prem or AWS and Atlassian Cloud environmentsProficient in Confluence space administrationDeep expertise in Jira workflow administration and JQL skillsProcess governance experience or strong automation workflow knowledgeWorking knowledge and coding/scripting experience using Python or GroovyExperience with REST API and JSONProven track record with Atlassian plugin installations and upgradesJira Advanced Roadmap experience is a plusBenefitsMedical, Dental, & Vision Insurance PlansEmployee-Owned Profit Sharing (ESOP)401K offeredCompany OverviewKellyMitchell is a HR firm for IT and technical staffing for organizations globally. It was founded in 1998, and is headquartered in St Louis, Missouri, USA, with a workforce of 1001-5000 employees. Its website is https://www.kellymitchell.com.Company H1B SponsorshipKellyMitchell Group has a track record of offering H1B sponsorships, with 2 in 2025, 2 in 2021, 2 in 2020. Please note that this does not guarantee sponsorship for this specific role.