[Remote] Asst Director, Web Operations

Note: The job is a remote job and is open to candidates in USA. The University of Rochester is committed to fostering an inclusive community and is seeking an Assistant Director of Web Operations. This role involves providing strategic and operational leadership for the institution's web platforms, ensuring they align with institutional goals while managing day-to-day operations and stakeholder engagement.ResponsibilitiesOversees the day-to-day operations, stability, and performance of enterprise web platforms, content management systems, and shared digital toolsEnsures web platforms are reliable, scalable, secure, and optimized for brand, marketing, accessibility, privacy, usability, measurement, quality, and performance standards and requirements across devices and audiencesLeads continuous improvement cycles that balance new feature development, enhancements, and technical debt reduction in alignment with strategic prioritiesCoordinates closely with information technology teams and external partners to manage integrations, upgrades, infrastructure dependencies, and support modelsServes as a primary point of contact for departments, schools, institutes, clinical entities, and administrative partners seeking web support and solutionsLeads structured project intake, prioritization, and delivery processes, ensuring transparency around scope, timelines, dependencies, and risksFacilitates effective meetings and provides clear, consistent communication and status reporting to stakeholders and leadershipNavigates competing priorities in a complex, matrixed environment while building trust and alignment across diverse stakeholder groupsRecruits, develops, and leads a multidisciplinary team of web professionals, including content managers, developers, designers, and specialistsEstablishes clear roles, responsibilities, performance expectations, and professional development pathways for team membersManages workload planning, resource allocation, and capacity management to balance project delivery with operational supportOversees vendor relationships and contribute to budgeting, forecasting, and workforce planning activities as appropriateContributes to the development and execution of multi-year web and digital strategies that align with institutional goals, user needs, and enterprise governance modelsTranslates strategic priorities into actionable web roadmaps, operational plans, and measurable outcomes that support clinical, academic, research, and administrative missionsPartners with senior leaders and cross-functional stakeholders to identify opportunities for digital innovation, operational efficiency, and risk reductionRepresents web operations in enterprise governance committees and working groups to ensure alignment across platforms, policies, and prioritiesSkillsBachelor's degree in related field required5 years relevant experience requiredDemonstrated experience leading teams and managing enterprise-scale web platforms requiredOr equivalent combination of education and experience requiredWorking knowledge of analytics, SEO, accessibility standards, privacy, and security requiredExperience with project management methodologies and cross-functional collaboration requiredAbility to think strategically while managing operational detail requiredExcellent written, verbal, and interpersonal communication skills requiredProven ability to operate effectively in complex, regulated, and mission-driven environments requiredBachelor's degree in web development, digital media, communications, marketing, or computer science preferredMaster's degree preferred6 - 8+ years of experience in web operations, digital strategy, UX, or related disciplines preferredStrong expertise in web operations, CMS platforms, UX/UI best practices, and digital governance preferredCompany OverviewThe University of Rochester, one of the nation’s top private research universities, has built a national caliber advancement program in support of the largest campaign in the University’s history. It was founded in 1946, and is headquartered in Rochester, New York, US, with a workforce of 201-500 employees. Its website is https://www.rochester.edu/advancement/.