[Remote] Associate Systems Analyst - Clinical Help Desk

Note: The job is a remote job and is open to candidates in USA. WVU Medicine is part of the West Virginia University Health System, and they are seeking an Associate Systems Analyst for their Clinical Help Desk. This role involves supporting the design, implementation, and maintenance of software systems, assisting in troubleshooting, user training, and project coordination to enhance operational efficiency.ResponsibilitiesAssist in Diagnosing and Resolving IT Issues: Support daily troubleshooting and problem-solving efforts to maintain and optimize system functionality, escalating issues as neededSupport System Modifications, Implementation, and Testing: Help implement and test system updates for basic workflows, ensuring reliable functionality and supporting optimization initiativesParticipate in Functional and Integrated Testing: Engage in testing activities to verify and optimize system performance, documenting results and identifying areas for improvementContribute to System Error Correction and Optimization: Aid in identifying, diagnosing, and correcting system errors to maintain smooth operations and timely resolutionsAssist with User Security Management: Apply user security settings under the guidance of senior analysts to uphold data integrity and optimize access controlCollaborate on System Enhancements and Optimization: Work with senior team members to suggest and implement updates or new functionalities based on organizational needs, focusing on system efficiency and best practicesSupport Data Import/Export and Basic Reporting: Assist in managing data transfers and generating basic reports, contributing to accurate data handling and reporting optimizationCollaborate Effectively and Proactively Communicate: Work closely with team members, providing clear updates to ensure alignment with project goalsEffectively Communicate with Business Partners: Engage with business partners to understand needs, gather requirements, and ensure technical solutions align with business objectivesFoster a Positive Team Environment: Contribute to a supportive, respectful, and collaborative work cultureDemonstrate Openness to Feedback and Continuous Improvement: Actively seek and apply feedback and suggest process improvementsEnsure Reliable Remote Communication: Maintain consistent communication with the team for seamless collaborationProject Planning and Scheduling: Help define scope, plan, deliverables, schedules, and milestonesCoordination: Help oversee a project, acting as a contact for team members, colleagues, and stakeholders to ensure the smooth execution of projectsCommunication: Help ensure proper communication of information within the project team. Including facilitation of regular meetings, documentation of meeting notes and action itemsDocumentation and Reporting: Assist with maintaining project documentation, including project scope, plans, reports, and status updatesRisk Management: Help identify risks, create risk mitigation plans, and ensure contingency measures are in placeIssue Management: Help identify problems in the project and assists in finding solutions to keep the project on trackProvide End-User Support and Training: Deliver classroom, one-on-one, and/or remediation training to support end-users' effective use of systemsAssess User Readiness and Abilities: Evaluate staff readiness and skill levels to ensure proper use of systems and identify any additional training needsDeliver Systems Support: Offer ongoing end-user systems support to resolve issues and enhance system proficiencyContent Development: Contribute to curriculum development to support the creation and delivery of effective training materials that align with organizational workflows and objectivesDemonstrates growing commitment to expanding technical knowledgeUtilizes resources such as application community sites, professional networks, and industry toolsApplies new skills to support tasks and contribute to team objectivesAttends basic training sessions and workshopsFollows industry news and monitors basic trendsIdentifies key areas for personal and professional improvementParticipates in team discussions and knowledge-sharing activitiesConducts basic research for projects and contributes to content developmentAccepts and incorporates feedback from peers and supervisorsShares knowledge informally with peersCollaborates with other teams to gain a better understanding of their processesSkillsBachelor's degree in Computer Science, Information Technology or a related field OR two (2) years of relevant experienceRelevant certifications and/or proficiencies may be required for this position, with a target completion within 90 days following formal training provided by WVUHS Information TechnologyExperience in applicable business, clinical, imaging, or web application systems, including advanced workflows, focused on driving efficiency and optimizationProficiency in systems administration and providing strategic insights and improvements to business operationsExperience working in inpatient and outpatient clinical settings, with a focus on improving patient care processes through advanced system implementationsUnderstanding of clinical data management and healthcare interoperability standards (HL7, FHIR, DICOM) to ensure seamless data exchange and complianceKnowledge in Cloud-based healthcare applications and web services, ensuring secure, scalable, and efficient system architecture supported by this roleKnowledge of reporting tools, delivering actionable insights and enhancing decision-making processes through comprehensive data analysis and reporting capabilitiesCompany OverviewThe West Virginia University Health System, which operates under the brand WVU Medicine, is West Virginia’s largest health system and the state’s largest employer with more than 3,400 licensed beds, 4,600 providers, 35,000 employees, and $7 billion in total operating revenues. It was founded in 1984, and is headquartered in Barnesville, Ohio, USA, with a workforce of 10001+ employees. Its website is https://wvumedicine.org/barnesville/.