[Remote] Associate Solution Advisor (Healthcare Data/ Revenue Cycle)

Note: The job is a remote job and is open to candidates in USA. FinThrive is advancing the healthcare economy. The Associate Solution Advisor position is responsible for supporting an assigned base of healthcare provider organizations by addressing inquiries, analyzing data trends to minimize errors, and maximizing throughput to contracted plans while providing superior customer service.ResponsibilitiesRoutinely communicate with clients and respond to incoming calls and emails regarding files, errors, changes, service issues, additional-service requests, and other client inquiriesServe as the primary point of contact and build strong relationships with assigned provider organizations; Ensure full life cycle contact from initial introduction through ongoing maintenanceWorks with provider organizations (and other support staff / vendor) to minimize the number of errors to maximize throughput to the payersSchedule and lead recurring meetings with assigned clientsProactively engage clients on specific rejections based on account analysisFollow up with clients on issues and rejections that require their review or actionInitiate, track, and help resolve support cases to closureEnsure Encounters Manager portal meets and exceeds provider organizations expectations, works with external vendor to add and adjust functionalityUse the Encounters Manager portal to navigate, correct, review, and troubleshoot data-related issues; understand key portal functions to support client questionsSet up, onboard, and train new provider organization accounts to use FinThrive as their encounter clearinghouseConduct training on effectively navigating the Encounters Manager portalSkillsCustomer service experienceSome knowledge of healthcare claims dataHigh school diploma or equivalent, bachelor's degree preferredProficient with Microsoft Office products (Outlook, Excel, and Word)Analytical mindsetAbility to multi-task between a variety of tasksGood verbal and written communication skillsAbility to prioritize tasks when there are changes, competing requirements or pressures of deadlinesDesire and curiosity to learnGood organizational skillsBenefitsAward-winning Culture of Customer-centricity and ReliabilityFinThrive is committed to continually enhancing the colleague experience by actively seeking new perks and benefits. For the most up-to-date offerings visit finthrive.com/careers-benefitsSupport FinThrive’s Compliance Program by adhering to policies and procedures pertaining to HIPAA, FCRA, GLBA and other laws applicable to FinThrive’s business practices; this includes becoming familiar with FinThrive’s Code of Ethics, attending training as required, notifying management or FinThrive’s Helpline when there is a compliance concern or incident, HIPAA-compliant handling of patient information, and demonstrable awareness of confidentiality obligationsThe physical demands and work environment characteristics described here are representative of those that a colleague must meet to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.FinThrive values diversity and belonging and is proud to be an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. We're committed to providing reasonable accommodation for qualified applicants with disabilities in our job application and recruitment process.Company OverviewFinThrive is a revenue management company that provides medical billing and coding services. It was founded in 2003, and is headquartered in Alpharetta, Georgia, USA, with a workforce of 1001-5000 employees. Its website is https://finthrive.com.Company H1B SponsorshipFinThrive has a track record of offering H1B sponsorships, with 1 in 2026, 31 in 2025, 24 in 2024, 22 in 2023, 7 in 2022. Please note that this does not guarantee sponsorship for this specific role.