[Remote] Associate Renewals Specialist - SMB

Note: The job is a remote job and is open to candidates in USA. Chainalysis is a leader in blockchain technology, helping organizations navigate the complexities of blockchains. The Associate Renewals Specialist - SMB will manage customer support escalations, execute renewals, and enhance the customer journey for small and medium-sized cryptocurrency businesses.ResponsibilitiesManage customer support escalations, prepare/execute renewals and work with the team to keep our machine running like clockworkTrain to be an expert in our product suite and connect existing customers with the best solutions to achieve their business goals and regulatory responsibilitiesPartner with the team and revenue operations to execute automation and internal AI systems to increase capacity, tackle tough problems, and improve the customer journeyDrive adoption by developing a strong understanding of customer satisfaction, the renewal process, and what it takes to help our customers succeedLearn to create and execute a data-driven approach to prioritize and manage customers at scale, enabling growth in a high-volume, low-touch environmentSkillsUnderstanding and some experience of a software sales cycleEager to learn the ropes in building a new type of customer journeyGrow understanding of renewals and account managementIdentify pain points and communicate the value of solutionsLead customers through a successful renewal processManage customer support escalationsPrepare/execute renewalsTrain to be an expert in product suiteConnect existing customers with the best solutions to achieve their business goals and regulatory responsibilitiesPartner with the team and revenue operations to execute automation and internal AI systemsDrive adoption by developing a strong understanding of customer satisfaction and the renewal processCreate and execute a data-driven approach to prioritize and manage customers at scaleAn awareness of regulatory responsibilities for crypto businessesBasic knowledge of the small-to-medium crypto customer's business goalsCompany OverviewChainalysis provides blockchain data and analysis to governments, banks, and businesses worldwide. It was founded in 2014, and is headquartered in New York, New York, USA, with a workforce of 501-1000 employees. Its website is https://chainalysis.com.