[Remote] Associate Manager, New Verticals Strategy & Operations - Merchant Finance

Note: The job is a remote job and is open to candidates in USA. DoorDash is a technology and logistics company focused on empowering local economies. They are seeking an Associate Manager for New Verticals Strategy & Operations to manage billing, tax, and payout processes for Enterprise New Verticals merchants, while collaborating with various teams to enhance merchant experience and operational efficiency.ResponsibilitiesLead key workflows for merchant fees, billing, payouts, and tax application for U.S. Enterprise New Verticals merchants, with consideration for global enterprise merchantsOwn the Merchant Finance Product Roadmap, acting as the Product Operations partner and voice of the New Verticals merchant in product prioritization discussions related to invoicing, tax, and payoutsDesign and improve processes and products to triage and resolve payment, invoicing, and tax issues, including clear ownership, routing, and escalation pathsSupport product builds from idea to launch with business cases, success metrics, and rollout plans for merchant-facing changesCreate and maintain clear internal documentation and communications so Partner Managers and downstream Accounting and Support teams can explain changes and handle questions from merchantsSkills5-10 years of experience in strategy and operations, business operations, consulting, product operations, or similar analytical rolesComfortable working with financial concepts like pricing, fees, discounts, taxes, and payouts, and partnering closely with finance and tax teamsAbility to structure ambiguous merchant or payment problems, work across teams to find root causes, and drive a clear plan to fix them (or use AI to fix the issue yourself)Ability to work with data (for example in spreadsheets or SQL) to size problems, build simple models, and track performance of your workClear communication in writing and in meetings, with the ability to explain complex topics in simple, direct language to different audiencesExperience leading and influencing multiple teams and senior leadership through complex, highly-cross-functional projectsBenefitsOpportunities for equity grants401(k) plan with employer matching16 weeks of paid parental leaveWellness benefitsCommuter benefits matchPaid time off and paid sick leave in compliance with applicable laws (e.g. Colorado Healthy Families and Workplaces Act)Medical, dental, and vision benefits11 paid holidaysDisability and basic life insuranceFamily-forming assistanceMental health programFlexible paid time off/vacation, plus 80 hours of paid sick time per year (for salaried roles)Vacation accrued at about 1 hour for every 25.97 hours worked (e.g. about 6.7 hours/month if working 40 hours/week; about 3.4 hours/month if working 20 hours/week) (for hourly roles)Paid sick time accrued at 1 hour for every 30 hours worked (e.g. about 5.8 hours/month if working 40 hours/week; about 2.9 hours/month if working 20 hours/week) (for hourly roles)Premium healthcareWellness expense reimbursementPaid parental leaveCompany OverviewDoorDash is a food delivery platform that connects customers with local and national businesses. It is a sub-organization of DoorDash. It was founded in 2013, and is headquartered in San Francisco, California, USA, with a workforce of 10001+ employees. Its website is http://www.doordash.com.