[Remote] Associate IT Operations Engineer

Note: The job is a remote job and is open to candidates in USA. iSoftStone, Inc. is seeking an Associate IT Operations Engineer to join their team in Carson, CA. The successful candidate will provide Tier 1 and Tier 2 IT support for office staff and game developers, maintaining workplace systems and network infrastructure to ensure high availability and performance.ResponsibilitiesDeliver Tier 1 and Tier 2 IT support (hardware, OS, software, peripherals)Support game development workstations and performance-critical toolsTroubleshoot network infrastructure (LAN/WAN, Wi-Fi, VPN, firewalls, switches)Maintain on-prem servers, storage, virtualization, and build pipelinesMonitor system health, resolve incidents, and escalate when requiredMaintain documentation, asset inventory, and operational runbooksImprove IT workflows, automation, and service efficiencySupport CI/CD systems, version control, and DevOps tools (Git, Jenkins, Perforce)SkillsFive+ years in IT operations, service desk, or infrastructure supportExperience supporting Windows and macOS in production environmentsStrong understanding of network fundamentals (TCP/IP, DNS, DHCP, VLANs)Hands-on experience with on-prem servers or virtualization (VMware / Hyper-V.)Familiarity with DevOps tools or build systems in game or software environmentsExperience troubleshooting PC hardware, GPUs, and peripheralsStrong customer service mindset and problem-solving skillsClear communication with developers, artists, and production teamsAbility to prioritize in fast-paced studio environmentsProactive, detail-oriented, and service-drivenExperience supporting game engines (Unity / Unreal.)Knowledge of Perforce, Git, Jenkins, build farms, render farmsExperience with high-performance workstations or GPU pipelinesExposure to on-prem DevOps automation and build systemsExposure to or experience with CI/CD toolsExposure to or experience with on-prem DevOps environments and DevOps tools (Git, Jenkins, Perforce)Company OverviewiSoftStone is a global IT service and consulting company that creates value and drives success through technology solutions, service excellence, and digital innovation. It was founded in 2005, and is headquartered in Bellevue, Washington, USA, with a workforce of 10001+ employees. Its website is https://www.isoftstoneinc.com.