[Remote] Associate Implementation Consultant

Note: The job is a remote job and is open to candidates in USA. Brown & Brown is seeking an Associate Implementation Consultant to join their growing team. The role involves overseeing the software implementation process, including data analysis, EDI configuration, testing, and training, while ensuring quality assurance and providing support to clients.ResponsibilitiesAudit and upload data for moderately (or greater) complex new client website implementations or on an ongoing basis for existing clientsCreate and configure new and existing EDI files for moderately (or greater) complex client websites (using third party software). Solve and Troubleshoot IssuesProficient at root cause analysis and serves as subject matter resource in customer meetings, as needed. Quality AssurancePrimarily responsible with final testing and auditing of own and less senior teammates’ work to ensure proper functioning, with oversightAccountable for individual quality assurance on low to moderate complexity builds. Health and Benefits Products, Services and ToolsMaintains working knowledge of health and benefits products, services and tools in order to appropriately configure and test software toolsMaintains working knowledge of health and benefits products, services and tools in order to appropriately service and test software tools. -- Essential Duties for the Role Applicable Software toolsPrimarily responsible for providing training and mentorship of less senior teammatesWorks on moderate complexity (or greater) client projectsParticipation in client meetings as neededProvide direct and indirect (through teammate development) daily support to assigned clients and/or clients as directedDeveloping root cause analysis skills to provide direct daily support to assigned clients as directedAnticipates and responds to client support questions as assigned and works directly with clientsBuild courteous and successful relationships with clients, vendors and carriers to improve client retentionPromote teamwork, support, knowledge sharing and a positive attitude in the department and officePromote a commitment to achieve or exceed internal and external performance standards both individually and through teammatesStrong ability to interpret and follow SOPs and assist with providing guidance on the development of SOPs, and provide SOP process improvement considerations for primary platformParticipate in training opportunities to remain current on industry information, new product development, legislation, coverages, and technologyPursues a course of personal, professional developmentAll other duties as assignedSkillsMinimum education required: Associate's, or Bachelor's degree, or equivalent work experience2-5 years of applicable software implementation experienceAbility to readily learn and apply new information/conceptsProficient with MS Office SuiteExperience working with personal computer database applicationsExceptional telephone demeanorExceptional telephone demeanor, professional approach to problem-solvingAttention to detail and the ability to adhere to strict deadlinesAbility to maintain a high level of confidentialityAbility to travel for work if requested (Less than 5% of the time)2-4 years of experience in an office environment, preferably in the insurance, human resources, or financial sectorsBenefitsMedical/Rx, Dental, Vision, Life Insurance, Disability InsuranceESPP; 401k; Student Loan Assistance; Tuition ReimbursementFree Mental Health & Enhanced Advocacy ServicesPaid Time Off, Holidays, Preferred Partner Discounts and more.Company OverviewBrown & Brown delivers risk management solutions to help protect and preserve what our customers value most. It was founded in 1939, and is headquartered in Daytona Beach, Florida, US, with a workforce of 10001+ employees. Its website is http://www.bbrown.com.