[Remote] Associate II, Fund Administration (Core IS)

Note: The job is a remote job and is open to candidates in USA. Juniper Square is a company focused on unlocking the potential of private markets through technology and fund administration services. They are seeking an Associate II to support their Investor Services team, which involves delivering administration solutions and managing customer interactions for real estate private equity clients. The role requires building knowledge of the software and industry while ensuring customer satisfaction and operational efficiency.ResponsibilitiesBuild knowledge of our evolving software and the real estate private equity industryUse Juniper Square software to support our fund administration and investor services customersPerform workspace management tasks on behalf of our clients, including investor position creation and reviewing workspaces for accuracy and completenessSupport customers during their fundraising process by understanding customer goals and timelines, articulating the value of Juniper Square software and processesMonitor customer health and provide feedback to internal teamsBalance fulfilling customer requests with adherence to our scope of work and SLAsManage treasury related activities such as logging LP contributions and handling payments for customersInvestigate payment breaks and chargebacks; coordinate with bank partners to resolve exception items and ad-hoc requestsIdentify and flag areas of improvement including operational controls, to team leads and/or managersSkills1+ years experience in fund administration or investor services related rolesHigh level of integrity and desire to consistently do the right thing for our customers and for the businessStrong written and verbal communication skillsAbility to be a self-starter: you identify problems and take ownership of finding and implementing solutionsHighly flexible and adaptable to change; ability to handle multiple projects at once while staying close to the detailsYou see opportunity in ambiguity; this is the right role for you if you have a vision for building something new and big!BenefitsCompetitive salary and meaningful equityHealth, dental, and vision care for you and your familyFlex Time Off in addition to company paid holidaysGenerous paid family leave, medical leave, and bereavement leave policies401k retirement savings planHealthcare FSA and commuter benefits programsFreedom to customize your work and technology setup as you see fitProfessional development stipendMonthly work from home wellness stipend while we're all remoteMental wellness coverage including live coaching and therapy sessionsCompany OverviewJuniper Square provides software and fund administration services that streamline collaboration and communication between GPs and LPs. It was founded in 2014, and is headquartered in San Francisco, California, USA, with a workforce of 1001-5000 employees. Its website is https://www.junipersquare.com.