[Remote] Associate I, BPS Operations Processing Agent - Call Center

Note: The job is a remote job and is open to candidates in USA. FIS is a leading company in the finance sector, and they are seeking an Associate I for their BPS Operations Processing team. The role involves responding to customer inquiries via various communication channels and providing problem resolution in accordance with the organization's service standards.ResponsibilitiesResolves basic or tier 1 payment and account related requests to include but not limited to card activations, payments, name and address updates for card holders (customers) of 1-2 assigned company clientsProvides standardized or scripted responses by utilizing basic user-friendly Graphic User Interface (GUI) screens for client systems and established documentation and processesEnters required data into client provided systems and databasesDetermines basic reasons for customer issues using a client provided decision tree and escalates or refers unresolved customer grievances and requests to more experienced Customer Service Representatives or designated departments for further investigation and resolutionBegins to build base knowledge and familiarization of products, policies, and procedures for a limited number of clients and an understanding of association guidelines and compliance by frequently referring to online manuals and specific client training required to resolve card holder inquiriesSkillsHigh School Diploma or EquivalentAbility and flexibility to work hours as assigned, we are a 24/7 Call CenterThis is a position that requires all work shift availability, including days, nights and weekendsThis position requires you to be on camera during training and other times as deemed necessary by your supervisorYour internet router / modem must be in close proximity to your desk / workstation area, as we will require you to hardwire into the back of the router / modem via an ethernet cable on day 1 of trainingNo wireless internet providers or routers can be usedAll equipment will be providedStrongly preferred at least 6 months of call center experience within the last 2 yearsBenefitsOpportunities to make an impact in fintechPersonal and professional learningInclusive, diverse work environmentResources to give back to your communityCompetitive salary and benefitsAll equipment will be providedCompany OverviewFIS is a fintech firm that provides advance integrated banking, wealth management, risk and compliance, and other solutions. It was founded in 1968, and is headquartered in Jacksonville, Florida, USA, with a workforce of 10001+ employees. Its website is http://www.fisglobal.com.