[Remote] Associate Director – Service Management Operations

Note: The job is a remote job and is open to candidates in USA. RTX, the world's largest aerospace and defense company, is seeking an Associate Director – Service Management Operations to lead operational excellence within the Digital Technology organization. This role focuses on effective business operations, financial management, governance, vendor partnerships, and performance reporting while ensuring collaboration across various departments.ResponsibilitiesEnsures day‑to‑day organizational operations run smoothly through effective coordination and execution of organizational cadences, budgeting, compliance, third party engagements, and process executionIdentifies opportunities to improve operational rigor, reduce risk, and efficiently and effectively navigate internal business processesHelps teams adjust smoothly to new processes, priorities, or organizational shifts; builds strong, trust‑based relationships across enabling functions and business teams and fostering constructive collaboration and resolving conflictsActs as the central coordination point (SPOC) for the organization’s budget‑related activities, including strategic financial planning (SFP), annual budgeting cycles, quarterly forecasts, expense allocation, and ongoing financial stewardshipPartners with portfolio managers, product owners, and finance teams to ensure budget accuracy, timely submissions, and alignment with organizational prioritiesMonitors spending, validates allocations, and ensures transparency in financial reportingServes as the SPOC to coordinate and execute compliance, risk, and governance events, including internal audits, external audits, business continuity planning (BCP) exercises, and regulatory reviewsEnsures documented processes, risk controls, and remediation actions are tracked and completed on scheduleMaintains compliance documentation and partners across teams to align with risk and audit requirements and actionsActs as the primary SPOC for all vendor‑facing activities, including contract execution, renewals, billing, onboarding, vendor evaluation and selection, performance reviews, and issue escalationCollaborates with sourcing, procurement, finance, and legal partners to support contract negotiations and ensure adherence to policiesMaintains a structured vendor governance approach, tracking key deliverables, contract milestones, and performance metricsCollects, organizes, and reports key performance indicators (KPIs) to provide visibility into operational performance, risk posture, financial status, vendor health, and committed prioritiesBuilds and maintains dashboards, scorecards, or reports to support leadership decision‑makingEnsures data quality, consistency, and timely updates across reporting cyclesSkillsBachelor's degree in a STEM-related field with 12 years of work experience10+ years of experience in digital operations, business management, service management, compliance and governance, or a related disciplineExperience coordinating financial cycles, compliance activities, vendor relationships, or performance reportingExcellent organizational, communication, and stakeholder-management skillsAbility to collaborate across finance, procurement, legal, risk/compliance, and business teamsStrong analytical skills and ability to structure data into clear insightsExperience working in large, complex, or matrixed organizationsPrior experience scaling enterprise services or digital service adoption initiativesBenefitsMedicalDentalVisionLife insuranceShort-term disabilityLong-term disability401(k) matchFlexible spending accountsFlexible work schedulesEmployee assistance programEmployee Scholar ProgramParental leavePaid time offHolidaysAnnual short-term and/or long-term incentive compensation programs depending on the level of the position and whether or not it is covered by a collective-bargaining agreementCompany OverviewRaytheon, an RTX business, creates next-generation defense solutions that are smarter, faster and better than previously thought possible. It was founded in 1948, and is headquartered in Waltham, Massachusetts, USA, with a workforce of 10001+ employees. Its website is http://www.bbn.com.