[Remote] Associate Delivery Operations Analyst

Note: The job is a remote job and is open to candidates in USA. World Wide Technology is a global technology solutions provider leading the AI and Digital Revolution. The Associate Delivery Operations Analyst role focuses on gathering operational requirements, driving process improvements, and ensuring data rationalization to enhance multisite operations.ResponsibilitiesGather and document operational requirements from multisite execution teams through structured discovery — interviews, observation, and workflow analysisTranslate field needs into clear functional specifications, user stories, and acceptance criteria for application developersOwn the requirements lifecycle from discovery through development handoff, UAT coordination, and deployment validationServe as the ongoing liaison between operational stakeholders and technical teams — translating business context for developers and surfacing technical constraints back to operationsMap current-state workflows across sites to identify inefficiencies, redundancies, and non-standard practicesDesign and implement streamlined future-state processes, ensuring consistency across the multisite footprintBuild playbooks, SOPs, and training materials that make process changes stickPartner with site leaders to validate improvements before broad rollout and track adoption post-launchAssess the operational data landscape — identify redundant, conflicting, or ungoverned data sources across sites and systemsDefine data standards and consolidation strategies, and work with developers and data teams to implement themEnsure operational data is reliable, consistent, and accessible to the teams who need itBuild and maintain operational dashboards and reports that surface KPIs, trends, and performance gaps across the multisite networkDefine and track quality metrics; own root cause analysis when gaps are identified and drive corrective actionDeliver regular reporting to operations leadership with clear, actionable insights — not just dataEvaluate existing tools and identify gaps or opportunities for improvementWrite functional requirements for new tool capabilities; coordinate with developers on configuration, testing, and rolloutDrive adoption of tools across sites through training, documentation, and change management supportSkills1-3 years in an operations analyst, business analyst, or Computer Science degreeExperience working in a multisite, distributed, or logistics-intensive operations environment is a strong plusTrack record of translating operational needs into development-ready requirementsProcess documentation and mapping — BPMN, Visio, Lucidchart, or similarFunctional requirements writing and user story developmentData analysis — proficiency with Excel, Power BI, Tableau, AI, or equivalent toolsComfort working with SQL or structured data queries to pull and validate operational dataStrong communicator who can work effectively with bridge leads, field operations teams, PMO, and technical developersAbility to drive cross-functional initiatives without direct authorityFamiliarity with platforms such as Smartsheet, ServiceNow, Salesforce, or custom-built operational toolsExperience with Agile/Scrum delivery — writing tickets, participating in sprint reviews, working within a development cadenceExposure to data governance frameworks or master data management conceptsBenefitsHealth, Dental, and Vision CareOnsite Health CentersEmployee Assistance ProgramWellness programCompetitive payProfit Sharing401k Plan with Company MatchingLife and Disability InsuranceTuition ReimbursementPTO and Sick Leave (starting at 20 days per year) & Holidays (10 per year)Parental LeaveMilitary LeaveBereavementNursing Mothers BenefitsVoluntary LegalPet InsuranceEmployee Discount ProgramCompany OverviewWorld Wide Technology provides technology and supply chain solutions for large public and private organizations. It was founded in 1990, and is headquartered in Maryland Heights, Missouri, USA, with a workforce of 10001+ employees. Its website is http://www.wwt.com.Company H1B SponsorshipWorld Wide Technology has a track record of offering H1B sponsorships, with 2 in 2026, 52 in 2025, 56 in 2024, 25 in 2023, 63 in 2022, 50 in 2021, 48 in 2020. Please note that this does not guarantee sponsorship for this specific role.