[Remote] Associate Customer Success Manager

Note: The job is a remote job and is open to candidates in USA. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. They are seeking a passionate and results-driven Customer Success Manager to be the liaison between the customer and Five9, addressing issues and providing effective solutions.ResponsibilitiesBeing the trusted partner for the customer on use-case and product functionalityQuarterbacking experiences by various cross-functional teams at Five9, on behalf of the customerApply an understanding of Five9s products, services, and support processesEnsure the timely and successful delivery of our solutions according to customer needs and objectivesAssist with high severity requests or issue escalations as neededSkillsExperience in Customer Success, Account Management, Business Development, or another client-facing role preferredAbility to discuss, understand, and work within complex project and processesProven ability to manage multiple projects at a time while paying strict attention to detailsExcellent listening, verbal and written communication skillsMust be self-directed and self-motivatedBA/BS degree or higherBenefitsAnnual performance bonusStockOther applicable incentive compensation plansHealth, dental, and vision coverage, beginning on the first day of employmentFive9 covers 100% of the employee portion of the health, dental and vision coverage and shares a high portion of the dependent costShort & Long-Term DisabilityBasic Life Insurance401k saving plan with employer matchingAccess to an innovative mental health support platform that offers personalized care and resources in areas such as: therapy, coaching and self-guided mindfulness exercises for all covered employees and their covered dependentsGenerous employee stock purchase planPaid Time OffCompany paid holidaysPaid volunteer hours12 weeks paid parental leaveCompany OverviewFive9 is a cloud-based call center software company that specializes in sales, marketing, and customer service. It is a sub-organization of Five Rivers Solutions. It was founded in 2001, and is headquartered in San Ramon, California, USA, with a workforce of 1001-5000 employees. Its website is http://www.five9.com.