[Remote] Associate Customer Success Manager
Note: The job is a remote job and is open to candidates in USA. Five9 is a leading provider of cloud contact center software, dedicated to enhancing customer experiences. They are seeking a passionate Associate Customer Success Manager to act as a liaison between customers and Five9, addressing issues and providing effective solutions.
Responsibilities
ā¢ Being the trusted partner for the customer on use-case and product functionality
ā¢ Quarterbacking experiences by various cross-functional teams at Five9, on behalf of the customer
ā¢ Apply an understanding of Five9s products, services, and support processes
ā¢ Ensure the timely and successful delivery of our solutions according to customer needs and objectives
ā¢ Assist with high severity requests or issue escalations as needed
Skills
ā¢ Experience in Customer Success, Account Management, Business Development, or another client-facing role
ā¢ Ability to discuss, understand, and work within complex project and processes
ā¢ Proven ability to manage multiple projects at a time while paying strict attention to details
ā¢ Excellent listening, verbal and written communication skills
ā¢ Must be self-directed and self-motivated
ā¢ BA/BS degree or higher
Benefits
ā¢ Health, dental, and vision coverage, beginning on the first day of employment.
ā¢ Short & Long-Term Disability
ā¢ Basic Life Insurance
ā¢ 401k saving plan with employer matching
ā¢ Access to an innovative mental health support platform that offers personalized care and resources in areas such as: therapy, coaching and self-guided mindfulness exercises for all covered employees and their covered dependents
ā¢ Generous employee stock purchase plan
ā¢ Paid Time Off
ā¢ Company paid holidays
ā¢ Paid volunteer hours
ā¢ 12 weeks paid parental leave
Company Overview
ā¢ Five9 is a cloud-based call center software company that specializes in sales, marketing, and customer service. It is a sub-organization of Five Rivers Solutions. It was founded in 2001, and is headquartered in San Ramon, California, USA, with a workforce of 1001-5000 employees. Its website is http://www.five9.com.
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Responsibilities
ā¢ Being the trusted partner for the customer on use-case and product functionality
ā¢ Quarterbacking experiences by various cross-functional teams at Five9, on behalf of the customer
ā¢ Apply an understanding of Five9s products, services, and support processes
ā¢ Ensure the timely and successful delivery of our solutions according to customer needs and objectives
ā¢ Assist with high severity requests or issue escalations as needed
Skills
ā¢ Experience in Customer Success, Account Management, Business Development, or another client-facing role
ā¢ Ability to discuss, understand, and work within complex project and processes
ā¢ Proven ability to manage multiple projects at a time while paying strict attention to details
ā¢ Excellent listening, verbal and written communication skills
ā¢ Must be self-directed and self-motivated
ā¢ BA/BS degree or higher
Benefits
ā¢ Health, dental, and vision coverage, beginning on the first day of employment.
ā¢ Short & Long-Term Disability
ā¢ Basic Life Insurance
ā¢ 401k saving plan with employer matching
ā¢ Access to an innovative mental health support platform that offers personalized care and resources in areas such as: therapy, coaching and self-guided mindfulness exercises for all covered employees and their covered dependents
ā¢ Generous employee stock purchase plan
ā¢ Paid Time Off
ā¢ Company paid holidays
ā¢ Paid volunteer hours
ā¢ 12 weeks paid parental leave
Company Overview
ā¢ Five9 is a cloud-based call center software company that specializes in sales, marketing, and customer service. It is a sub-organization of Five Rivers Solutions. It was founded in 2001, and is headquartered in San Ramon, California, USA, with a workforce of 1001-5000 employees. Its website is http://www.five9.com.
Apply tot his job
Apply To this Job