[Remote] Associate Customer Service Representative (Boutique)

Note: The job is a remote job and is open to candidates in USA. Daxko builds the software that powers fitness, wellness, and community organizations, and they are seeking an Associate Customer Service Representative. In this role, you will serve as the primary point of contact for customers, helping them navigate their accounts and resolve issues effectively.ResponsibilitiesServe as the primary point of contact for customers via phone, email, and chatListen to questions or concerns and work to resolve issues quickly and accuratelyTroubleshoot technical challenges and walk customers through clear, step-by-step solutionsDocument interactions in our ticketing system and manage open and resolved cases responsiblyAim to resolve issues in a single interaction whenever possible, escalating more complex situations when neededContribute to strong team performance in metrics such as First Response Time, Resolution Rate, and Customer SatisfactionPartner with teammates to share knowledge, improve processes, and deliver a seamless support experienceSkillsClear and confident verbal and written communication skillsA natural problem-solving mindset and a genuine desire to help othersComfort juggling multiple priorities in a fast-paced environmentUp to two years of customer-facing experienceProficiency in spoken and written EnglishOne or more years of customer or technical support experienceFamiliarity with customer support metricsExperience using support platforms such as Salesforce or PureCloudBenefitsFlexible paid time offAffordable health, dental, and vision insurance optionsMonthly fitness reimbursement401(k) matchingNew-Parent Paid LeaveCasual work environmentsRemote workCompany OverviewDaxko is a technology company that empowers the fitness and wellness industry with innovative software solutions. It was founded in 1998, and is headquartered in Birmingham, Alabama, USA, with a workforce of 501-1000 employees. Its website is https://www.daxko.com/.Company H1B SponsorshipDaxko has a track record of offering H1B sponsorships, with 2 in 2024, 3 in 2022, 4 in 2021, 2 in 2020. Please note that this does not guarantee sponsorship for this specific role.



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