[Remote] Associate, Business Operations - Product Management

Note: The job is a remote job and is open to candidates in USA. Jerry.ai is building America’s first and only AI-powered super app to radically simplify car ownership. They are seeking an Associate in Business Operations focused on Product Management to join their Growth team, responsible for understanding user journeys, driving product initiatives, and collaborating with various teams to enhance the user experience.ResponsibilitiesConduct structured product walkthroughs to map user journeys, identify friction points, and build a ground-level view of how our funnels performOwn user feedback monitoring — synthesizing signals from reviews, support, and research into actionable insightDrive bug triage and resolution in partnership with Engineering, ensuring quality issues are prioritized and closed efficientlyLead end-to-end delivery of product initiatives — starting with well-scoped launches like landing pages and compliance-driven features, and expanding from there based on your trajectoryPartner with Design and Engineering to ship thoughtful, high-quality user experiences that balance speed, clarity, and trustContribute to A/B testing, funnel analysis, and experiment design — developing the experimental mindset that defines great growth PMsHelp translate ambiguous customer problems into clear hypotheses, requirements, and roadmap prioritiesCoordinate with our China-based engineering team, including maintaining daily overlap during China business hours to ensure tight executionSkills2–3 years of experience in management consulting (MBB or equivalent), product management, or product/business operationsWilling to flex working hours to maintain 3–4 hours of daily overlap with China business hours for engineering coordinationExceptionally structured thinker: you break down complex problems clearly and communicate with precisionStrong customer empathy: you think in user emotions and mental models, not just metricsDeveloping product and UX instincts: you can articulate why a flow works or doesn't and want to get better at itData-driven: you're comfortable forming and pressure-testing hypotheses using quantitative analysisHungry to build: you're excited to move from frameworks and recommendations to actually owning and shipping productYou thrive in ambiguity and move fast without losing rigorChinese (Mandarin) language skills are a plus, but not requiredBenefitsOffers EquityHealth, dental, and vision coveragePaid time offPaid parental leave401(K) plan with employer matchingWellness benefitsCompany OverviewJerry provides an AI-based car and home insurance comparison and shopping app with car maintenance reminders and safe-driving rewards. It was founded in 2017, and is headquartered in Palo Alto, California, USA, with a workforce of 201-500 employees. Its website is https://jerry.ai.Company H1B SponsorshipJerry has a track record of offering H1B sponsorships, with 7 in 2025, 5 in 2024, 3 in 2023, 4 in 2021, 2 in 2020. Please note that this does not guarantee sponsorship for this specific role.