[Remote] Associate Account Manager (Bilingual preferred)

Note: The job is a remote job and is open to candidates in USA. Republic Services, Inc. is a leader in the environmental services industry, providing a comprehensive suite of waste management solutions. The Associate Account Manager is responsible for maintaining and enhancing relationships with existing commercial and industrial customers, ensuring customer retention and promoting additional services.ResponsibilitiesEffectively maintains and retains existing customers by proactively reaching out to existing customers on a daily basisDevelops and maintains a thorough knowledge of the Company’s available services, lines of business, pricing structures, and offers additional services as appropriate to assigned existing customersPerforms contractual re-signs on existing customers to extend customer relationship and increase customer profitability where appropriateResponds to all cancellation requests in alignment with the established escalation policyProactively communicates with or responds to customers in support of company pricing initiativesUtilizes Salesforce on a daily basis, schedules and documents all activities such as calls, meetings and proposalsResponsible for capturing customer emails, minimizing rate restrictions and customer creditsIncreases customer penetration by selling full suite of Republic Services productsRegularly meets with Sales Manager to review weekly customer retention and relationship activities, progress versus goals and status of key customer relationshipsPerforms other job-related duties as assignedSkillsHigh school diploma or G.E.D. (Required)0 - 2 years of customer service experience. (Required)Waste or transportation industry experienceBilingual in English & SpanishReside in TXProactive & retention sales experienceCustomer Services experience within a high call volume settingBenefitsComprehensive medical benefits coverage, dental plans and vision coverage.Health care and dependent care spending accounts.Short- and long-term disability.Life insurance and accidental death & dismemberment insurance.Employee and Family Assistance Program (EAP).Employee discount programs.Retirement plan with a generous company match.Employee Stock Purchase Plan (ESPP).Paid Time Off (PTO)Company OverviewRepublic Services provides the most complete set of recycling, waste and environmental solutions from a single provider. It was founded in 1958, and is headquartered in Huntington Beach, California, USA, with a workforce of 10001+ employees. Its website is http://www.rainbowes.com.