[Remote] Associate Account Manager

Note: The job is a remote job and is open to candidates in USA. Drata is hiring an Associate Account Manager to help grow our footprint within our existing customer base by supporting renewals, identifying expansion opportunities, and delivering a strong customer experience across a large book of Upper Emerging accounts. In this role, you will serve as the primary commercial point of contact for your customers, partnering closely with Customer Success, Technical Support, Marketing, and leadership to protect revenue, drive account growth, and surface customer needs back into the business.ResponsibilitiesOwn the commercial relationship for a large number of Upper Emerging Drata customers Support renewals and expansion across your book by executing established account management and negotiation frameworksIdentify upsell and cross-sell opportunities and help move them forward on and off cyclePrioritize your book based on growth potential, customer engagement, renewal timing, and risk signalPartner closely with Customer Success, Technical Support, Marketing, and leadership to remove roadblocks and improve customer outcomes Communicate risk clearly, maintain accurate visibility into renewals and expansion activity, and escalate when neededDeliver value-based customer conversations that help customers understand the impact and ROI of DrataBuild trusted relationships with key stakeholders and strengthen customer engagement over timeContribute to process improvements, team best practices, and a high-accountability, high-collaboration team cultureSkills1+ years of success in Account Management, Customer Success, Sales, or a similar customer-facing SaaS roleExperience supporting renewals, expansion, or commercial customer conversations in a recurring revenue environmentStrong customer management skills with the ability to uncover needs, communicate value, and build trust with multiple stakeholdersStrong organizational and prioritization skills across a high-volume book of businessClear written and verbal communication skills, with the ability to tailor your message to different audiencesSound judgment, strong follow-through, and comfort working with direction while operating independently within your scopeA proactive, team-first approach and willingness to jump in, learn quickly, and improve how work gets doneCuriosity around leveraging AI and modern tools to work more efficiently, improve preparation, and scale high-quality customer engagementExperience with tools such as Salesforce, Gong, Outreach, Clari, Catalyst, and Google Workspace is a plusBenefitsStock equity to ensure that as the company grows, you share directly in that success. Equity gives every employee a sense of ownership and the opportunity to celebrate our wins together—because your contributions don’t just support our progress; they help drive our collective success.Up to 100% employer-paid premiums for medical, dental, and vision coverage for employees •and their dependents•, along with comprehensive wellness benefits and healthcare concierge services designed to support your needs beyond traditional insurance.A comprehensive suite of financial benefits, including a 401(k) plan, company-paid life and disability insurance, tax-advantaged spending accounts, and a range of discounted voluntary offerings to help you customize and strengthen your overall financial position.A paid Parental Leave policy, after six months of employment.Employees also receive access to Kindbody fertility and family-building benefits and dedicated leave specialists who help guide you through the entire process.Generous annual stipends for both professional and personal development, empowering you to invest in your continued growth.Access to a wide range of internal learning opportunities, ensuring you can build new skills, deepen your expertise, and advance your career with confidence.A flexible vacation policy, paid holidays, and other perks to recharge.Company OverviewDrata is a Trust Management Platform that automates compliance workflows, streamlines risk management, and continuous security assurance It was founded in 2020, and is headquartered in San Diego, California, USA, with a workforce of 501-1000 employees. Its website is https://drata.com.