[Remote] Associate Account Manager

Note: The job is a remote job and is open to candidates in USA. Spectrio is a leading provider of comprehensive digital signage solutions, headquartered in Tampa, Florida. The Associate Account Manager is responsible for managing a high-volume portfolio of Tier 4 client accounts, focusing on retention, responsiveness, and overall customer experience.ResponsibilitiesServe as the primary point of contact for a high-volume book of Tier 4 client accountsBuild and maintain strong client relationships through customer empathy and relationship management, active communication, and consistent follow-upProactively engage clients to understand needs, address concerns, and ensure high levels of customer satisfaction (CSAT/NPS)Manage a large number of client interactions daily while maintaining quality and responsivenessDrive account retention by quickly addressing issues, reducing churn, and improving overall account healthIdentify and act on upsell and cross-sell opportunities using negotiation and objection handling skillsUse data-driven decision making and account insights to prioritize efforts and improve performanceRespond to client inquiries and resolve issues efficiently, ensuring a strong time to resolve escalationsHandle challenging conversations and work to turn around at-risk accountsEscalate complex or high-impact issues when neededCollaborate cross-functionally with internal teams (support, product, billing, etc.) to resolve client needsEnsure requests and issues are tracked and completed in a timely mannerMaintain clear communication with clients throughout the resolution processMaintain accurate and up-to-date records in CRM systemsTrack and manage key account metrics including gross and net retention rateUtilize data to prioritize workload and improve account outcomesSkillsBachelor's degree preferred; equivalent practical experience will be considered2–5+ years in customer success, account management, or retention-focused rolesStrong communication, negotiation, and problem-solving skillsAbility to handle difficult conversations and turn around challenging situationsExperience working with CRM tools (e.g., Salesforce, Zendesk, etc.)Analytical mindset with the ability to interpret customer data and trendsBenefitsMedicalDentalVisionPaid Parental Leave401kHSAFSADependent Care FSAShort and Long Term DisabilityLife InsuranceEAPPaid Time OffPaid Sick TimePaid HolidaysEducation ReimbursementCompany OverviewSpectrio is a leading provider of comprehensive digital signage solutions. It was founded in 1986, and is headquartered in Tampa, Florida, USA, with a workforce of 201-500 employees. Its website is http://www.spectrio.com.