[Remote] Assistant Program Operations Manager

Note: The job is a remote job and is open to candidates in USA. Leidos is a leading company in the health and services sector, currently seeking an Assistant Program Operations Manager to support the Military OneSource mission. This role involves managing program operations, ensuring client satisfaction, and analyzing performance metrics to drive improvements in service delivery.ResponsibilitiesLead, direct, and manage the daily operations and performance of programs supporting client emotional, physical, and financial wellnessOversee quality assurance and compliance for their workstream programDetermine and manage caseload distribution to ensure client needs and service demand are met effectivelyMonitor, collect, and analyze interaction metrics and performance measures, including service quality, continuity of care, and completeness of case documentationEnsure compliance with Service Level Agreements (SLAs) and Performance Quality Improvement (PQI) standards, and implement data-driven process improvementsCompare program performance against established goals and prepare reports on operational outcomes and service effectivenessCollaborate with internal and external stakeholders to ensure services meet client requirements, expectations, and contractual obligationsPerform project and quality management activities in support of operational excellencePerform additional duties as assignedSkillsHold a minimum of a Master's degree from an accredited graduate program in a mental health related field such as social work, psychology, marriage/family therapy, or counselingHold a valid, unrestricted license that grants the ability to practice individually as a licensed therapistCertified Project Management Professional (PMP); 15+ years of experience managing a program of similar size and complexity; Certified Employee Assistance Professional (CEAP)Proficient in navigating electronic systems, computer programs, and virtual service platformsRequires a separate, quiet, private, confidential space to work from, as well as having access to your own reliable high-speed internet hard wired to your home (coax or fiber from the Internet Service Provider (ISP) to your home.) Using a hot spot from a mobile device (tethering) or wireless ISP is not acceptableMust be able to maintain and retain suitability investigation and clearance as requiredUS Citizenship and fluency in English requiredA minimum of two years of full-time supervision, oversight, and management experienceEmployee assistance program (EAP) experienceCall Center experienceTelehealth experienceTelephonic and Video/Virtual coaching experienceCompany OverviewLeidos is an industry and technology leader serving government and commercial customers with smarter, more efficient digital and mission innovations. It was founded in 2002, and is headquartered in Bedford, Massachusetts, USA, with a workforce of 10001+ employees. Its website is http://www.revealimaging.com.