[Remote] Assistant Operations Manager

Note: The job is a remote job and is open to candidates in USA. Ethos Risk Services is a leading insurance claims investigation and medical management company committed to providing better data for decision-making. They are seeking a full-time Assistant Operations Manager to support the Operations Manager in overseeing Field Investigators and ensuring effective communication and case management.ResponsibilitiesAssist in the preparation of case updates (including content, accuracy and grammar) for clients' daily review and review cases with clients when necessary or upon request Review the prior day's investigator performance based on timeliness, quality of investigation, quality of report and video credit. Assess investigator scores based on Ethos' performance scoring matrixHelp assign surveillance cases to investigators, basing assignments on 1) investigator proximity to the case, and 2) cost-effectiveness and balanced labor utilizationCoordinate with Operations Managers in collaboration with field investigators and Field Agents in Charge (FAC) to ensure the accurate and efficient completion of the objectives for each caseMaintain proactive communication with clients regarding their cases with oversight from Operations ManagersReview vendor invoices to ensure accuracy and approve invoices once accuracy is confirmed by Operations ManagersReview investigator timecards for accuracy, and approve timecards once accuracy is confirmed by the Operations ManagerWork outside the normal workday hours to include occasional weekend time when deemed necessarySkillsBachelor's Degree in Criminology or a related fieldMinimum of 1 year of experience in a criminology-related industry with familiarity with the investigation field of workStrong oral and written communication skillsAbility to multitask and prioritize projectsBasic computer skills, including proficiency in Microsoft Office productsA background in investigations, fraud, or criminal justiceExperience in skip tracingExperience in OSINT techniquesExposure in OSINT strongly preferredCompany OverviewEthos Risk Services is a technology-backed, full-service claims management company. It was founded in 2006, and is headquartered in St. Petersburg, Florida, USA, with a workforce of 1001-5000 employees. Its website is http://ethosrisk.com.Company H1B SponsorshipEthos has a track record of offering H1B sponsorships, with 9 in 2025, 11 in 2024, 8 in 2023, 27 in 2022, 17 in 2021, 9 in 2020. Please note that this does not guarantee sponsorship for this specific role.