[Remote] Assistant Director - Product Management, Engagement Center and Customer Experience Enablement (Updated Location)

Note: The job is a remote job and is open to candidates in USA. Principal Financial Group is seeking an Assistant Director of Product Management to lead the Engagement Center Enablement and Customer Experience Enablement product families. This role involves shaping product strategy, managing a team of Product Managers, and driving customer engagement through innovative solutions and cross-functional collaboration.ResponsibilitiesBuild and scale high-performing teams, leading and coaching Product Managers to deliver high-quality products and achieve important resultsShape product strategy by defining and executing the vision and roadmap across customer engagement platforms (including Genesys Cloud and Qualtrics), aligned to enterprise priorities, communicating priority and goalsLead through data and insight, identifying key problems, influencing decisions, and driving measurable business and customer outcomesFoster innovation and growth, advancing platform capabilities and enabling new solutions that support future business needsDrive cross-functional alignment, partnering with engineering, design, business, and product leaders to deliver seamless, customer-centered experiencesAct as a product leader and change agent, strengthening product management practices and elevating the discipline across the departmentInfluence across the enterprise, collaborating with peer product leaders to drive alignment and outcomes across platforms, domains, and business unitsOwn product performance, using data to assess product health, track outcomes, and continuously optimize impact and investmentSkills8+ years of business, technology, or product management experience; or equivalent demonstrated through the following: work experience, training, military experience, or education5+ years working in a highly collaborative, fast-paced product environment2+ years of formal leadership experience, coaching and mentoring in a professional settingExperience partnering with teams in a matrixed environment and supporting technology products through an agile environmentExperience resolving solutions to complicated problems using good judgment and positive relationships to assess risk, and lay-out your argument in a well-structured, data-informed narrativeExcellent communication skills include the ability to influence and negotiate with partners at all levels of the company while advising on complex expectationsStrong knowledge of modern product practices with experience in research, synthesis, ideation, and testing within a dual-track modelGenesys Cloud and Qualtrics Platform product management experienceFormal leadership experience, leading a team of employeesFormal Product Management CertificationsExecution of Scrum and Kanban methodsUtilization of metrics to drive cross-functional product team optimizationExposure to AI or emerging technologiesExposure to Salesforce platform capabilitiesBenefitsNon-sales positions have the opportunity to participate in a bonus program.Sales positions are eligible for sales incentives, and in some instances a bonus plan, whereby total compensation may far exceed base salary depending on individual performance.Flexible Time Off (FTO) is provided to salaried (exempt) employees and provides the opportunity to take time away from the office with pay for vacation, personal or short-term illness.Pension EligibleThis role offers in-office, hybrid (blending at least three office days in a typical workweek), and remote work arrangements (only if residing more than 30 miles from Des Moines, IA, or Charlotte, NC).Company OverviewPrincipal Financial Group® is dedicated to improving the wealth and well-being of people and businesses around the world—helping more than 62M customers plan, protect, invest, and retire as of December 31, 2023. It was founded in 1879, and is headquartered in Des Moines, Iowa, USA, with a workforce of 10001+ employees. Its website is https://www.principalam.com/.