[Remote] Arbitration & Mediation Case Filing Specialist

Note: The job is a remote job and is open to candidates in USA. The American Arbitration Association (AAA) is a recognized nonprofit organization that leads arbitration and mediation across diverse industries. They are seeking a highly organized and detail-oriented Case Filing Specialist to support the intake of arbitration and mediation case filings, ensuring compliance with policies and assisting with client inquiries.ResponsibilitiesReview new case filings to ensure compliance with AAA policies, due process protocols, and documentation standardsAccurately input case information into our case management system, scan and index documents, and verify data with colleagues and case ownersRespond to filer inquiries, resolve incomplete submissions, and communicate AAA procedures clearly and professionallyCreate and maintain customer accounts, ensure confidentiality of case data, and escalate complex issues to managementAssist with research and data maintenance projects, while participating in team meetings and training sessions to support continuous improvementSkillsAssociate's degree in Business Administration, Legal Studies, or a related field, or equivalent experience0–2 years of administrative experience in a client-focused corporate or legal environmentProficiency in Microsoft Outlook, Word, Excel, and the ability to learn case management systemsExcellent attention to detail, organizational skills, and time managementStrong verbal and written communication skills to support both client and internal interactionsAbility to handle confidential information with discretion and adhere to data security protocolsBenefitsMedicalDentalOrthodontiaVision coverageA student loan repayment programA 403(b) retirement plan with substantial company matchDiscounted pet insuranceGenerous paid time offCompany OverviewAAA offers ADR services and products to enterprises of all sizes and industries. It was founded in 1926, and is headquartered in New York, New York, USA, with a workforce of 501-1000 employees. Its website is https://www.adr.org.



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