[Remote] Applied AI Engineers

Note: The job is a remote job and is open to candidates in USA. Zoom is a leading collaboration platform that helps people stay connected and get more done together. They are seeking Applied AI Engineers to design and deploy production-ready AI agents, collaborating cross-functionally to enhance customer experiences and accelerate revenue.ResponsibilitiesDesigning and deploying production-ready AI agents during proof-of-concept engagements, integrating with customer CRMs, telephony systems, and knowledge bases using Python and TypeScriptEngineering voice experiences by tuning speech synthesis, turn-taking, and barge-in across providers to match customer requirements and call profilesBuilding evaluation frameworks with scripted tasks and adversarial scenarios that measure resolution rate, containment, and customer satisfaction as deployment gatesCapturing product gaps and contributing structured feedback to Engineering, generalising field solutions into reusable platform capabilitiesTransitioning successful pilots to Professional Services or partners with clear documentation, playbooks, and recommendations for ongoing operationSkillsDemonstrate 4+ years in customer-facing technical roles shipping complex SaaS or AI/ML solutions (Solutions Engineering, Technical Account Management, or similar)Deploy LLM-based agents with tool use, multi-step orchestration, and guardrails into production customer environmentsApply voice stack expertise across ASR, TTS, turn-taking, and barge-in, including tuning at least one major provider (ElevenLabs, Azure, Cartesia, or similar)Build production integrations in Python with working knowledge of TypeScript or Go, connecting enterprise systems such as CRMs and telephony platformsWrite tests, log failures, and iterate against measurable targets to validate agent performance before go-liveCommunicate technical concepts to business and engineering stakeholders with clarity and confidenceBring contact centre domain knowledge (Genesys, Five9, NICE, Zoom Contact Center) or experience with AI agent platforms (Decagon, Sierra, or similar)Contribute to voice agent benchmarks, open-source projects, or have experience deploying in regulated industries (healthcare, financial services, telecom)BenefitsIn addition to the base salary and/or OTE listed Zoom has a Total Direct Compensation philosophy that takes into consideration; base salary, bonus and equity value.As part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways; Click Learn for more information.Company OverviewDice is a job-searching platform for technology professionals. It is a sub-organization of DHI Group. It was founded in 1990, and is headquartered in Santa Clara, California, USA, with a workforce of 201-500 employees. Its website is http://www.dice.com.Company H1B SponsorshipDice has a track record of offering H1B sponsorships, with 2 in 2022, 4 in 2021, 5 in 2020. Please note that this does not guarantee sponsorship for this specific role.