[Remote] Application Specialist III- Salesforce

Note: The job is a remote job and is open to candidates in USA. Republic Services, Inc. is a leader in the environmental services industry, providing comprehensive waste management solutions. The Application Specialist III will support complex Salesforce application issues, mentor staff, and ensure seamless business operations through effective incident management and application support.ResponsibilitiesInvestigates, diagnoses, and solves complex application-related issues and fulfill service requests for standard and ad-hoc offeringsSchedules work to meet priorities and minimize business disruptionMaintains security and functionality through the application of temporary fixes and workaroundsUpdates knowledge base to facilitate future resolution of common errorsKeeps relevant stakeholders apprised of any new issues in a clear and timely mannerProcesses after-hours data changes on production systemsCreates user stories and defects to be reviewed/accepted by product teamsTrains onboarding team members to properly handle all their day-to-day responsibilitiesServes as a mentor and resource to application specialists with lesser experienceActively participates in the department’s continual improvement initiativesPerforms other job-related duties as assigned or apparentSkillsMinimum of 5 years of experience with ITSM processes and toolsetsMinimum of 5 years of experience with knowledge management methodologies and toolsetsAdvanced level IT certification in a specialty area (Technical, Process, etc.)Foundation level certification in IT Service ManagementComprehension of ITSM frameworks in relation to service deliveryUnderstanding of agile project management processesMinimum of 5 years of experience supporting enterprise level applications in a virtual support environmentMinimum of 5 years of experience writing SQL queries to retrieve and manipulate dataMinimum of 2 years of experience with problem identification techniquesBenefitsComprehensive medical benefits coverage, dental plans and vision coverage.Health care and dependent care spending accounts.Short- and long-term disability.Life insurance and accidental death & dismemberment insurance.Employee and Family Assistance Program (EAP).Employee discount programs.Retirement plan with a generous company match.Employee Stock Purchase Plan (ESPP).Paid Time Off (PTO)Company OverviewRepublic Services provides the most complete set of recycling, waste and environmental solutions from a single provider. It was founded in 1958, and is headquartered in Huntington Beach, California, USA, with a workforce of 10001+ employees. Its website is http://www.rainbowes.com.Company H1B SponsorshipRepublic Services has a track record of offering H1B sponsorships, with 1 in 2026, 14 in 2025, 22 in 2024, 14 in 2023, 17 in 2022, 26 in 2021, 18 in 2020. Please note that this does not guarantee sponsorship for this specific role.