[Remote] Apheresis Ops Account Manager - Central Region (MN, WI, MI, IA, OH, KY, IL, IN, MO, OK, KS, AR, NE)

Note: The job is a remote job and is open to candidates in USA. Dendreon is a biotechnology company seeking an Apheresis Ops Account Manager to manage vendor apheresis collection accounts in the Central Region. The role involves building relationships with collection accounts, ensuring compliance with business requirements, and participating in quality support activities.ResponsibilitiesBuild and maintain working relationships with apheresis collection accounts and internal business partners to successfully accomplish responsibilities (e.g. Clinical Nurse Manager, Sales Representatives, Division Sales Managers, Corporate Account Managers, Operations, and Quality)Work cross functionally to ensure apheresis collection vendors meet business requirements, successfully complete all on-boarding activities, and are prepared to perform collections for Dendreon within required timelinesWork with Legal and internal stakeholders to review and execute contract renewals and amendmentsDevelop and execute strategies to track and improve vendor performance, including participation in regular Quality and Operational reviews to assess, communicate, and implement programsProvide Quality support by participating in deviation/change management activities and impact/investigation assessments with assigned apheresis collection accountsManage departmental processes for deviations, change controls, and document management to comply with Dendreon’s quality requirements as they relate to apheresis collection vendorsMonitor apheresis account capacity and negotiate with account leadership to implement/reduce collection capacity when directedParticipate in deviation/change management activities, and impact/investigation assessments with assigned apheresis collection vendors in support of the Quality ProgramWork closely with corporate and field teams to manage assigned apheresis collection accountsFacilitate training workshops for apheresis collection accountsSkillsBachelor's Degree in business or life sciencesMinimum two to four years' experience working in a biotechnology, pharmaceutical or other relevant healthcare experienceAbility to work effectively and produce high quality results in a fast-paced team environmentExceptional customer service orientation and proven success in a customer facing roleAbility to build effective relationships within the company and with external partners, at all levels, from technical/clinical staff to executivesAbility to influence internal and external stakeholders without direct authorityExcellent written and verbal communication skillsOn-call and after hours support may be required25% travelVendor management experience preferredKnowledge of Apheresis and/or Good Tissue Practices a plusCompany OverviewDendreon was a biotechnology company produces immunotherapy for prostate cancer. It was founded in 1992, and is headquartered in Seattle, Washington, USA, with a workforce of 501-1000 employees. Its website is http://www.dendreon.com/.