[Remote] Analyst, Senior Data Job Details | Royal Caribbean Cruises Ltd

Note: The job is a remote job and is open to candidates in USA. Royal Caribbean Group is a leader in the vacation industry, offering unique career opportunities. They are seeking a Senior Data Analyst to leverage analytics for driving performance metrics, identifying operational efficiencies, and enhancing the end-user experience.ResponsibilitiesConduct analysis to drive valuable business insights, using internal analytics tools, ie SQL to access and manipulate from disparate data sourcesIdentify, design, and implement internal process improvements: automating manual processes, optimizing data delivery, address speed performance issuesAbility to build intuitive presentations, interfaces, infographics, and data visualizations to tell stories with data that convey key performance metrics, significant trends, and relationships across contact centersPerform more complex quantitative and qualitative analysis for business processes and projectsDevelop and execute sales funnel analysis, lifetime value analysis, customer segmentation and forecastingDesign and analyze A/B tests to improve the user journey, develop contact center gamification strategiesLead projects and requests from end-to-end, defining business needs, developing strategies, and solutions that empower internal teams operate efficientlyProactively recommend new and innovative ideas/approaches to address changing needs that support performance for both tactical and strategic decision-making for contact centersDevelop best practices, standards, conduct query reviews and advise on optimizing queries to ensure quality deliverablesEncourage team growth with a focus on knowledge management, coaching/mentoring and developing cross functional relationships with team membersSkills4+ years of relevant work experience in analytics, data centric role and/or business intelligence related fieldStrong analytical skills – with a proficient ability to read/write complex SQL queries for data analysisUnderstanding of data warehousing concepts, relationship entity diagrams and relational databasesExperience with data visualization tools (Tableau, Powerbi, etc.) and strong storytelling skills for technical and non-technical audiencesMS office tools ie Word, excel, powerpoint, AccessAbility to explain technical concepts and analysis implications clearly, and be able to translate business objectives into actionable analysisThe position requires the capacity to work in a distributed team environment, build effective working relationships, and execute on critical process improvement and projectsStrong and effective communication, presentation, written skills and ability to work in global environmentExperience collecting internal customer feedback and requests, empathizing with their challenges and opportunitiesCollaborative, self-motivated with a desire to lead strategic problem solving, execution and ownershipFamiliarization with Sales and Contact Center environmentsCSPO Certification and formal understanding of Agile Scrum practicesDegree in an analytical area such as Mathematics, Statistics, Operations Research, Business or equivalentOther programing knowledge skills (Python)Project management experienceFamiliarity with other applications such as Salesforce, Oracle, Hyperion, AS400 or equivalent mainframe systemCompany OverviewRoyal Caribbean Group is a cruise vacation company with a global fleet of 63 ships traveling around the world. It was founded in 1968, and is headquartered in Miami, Florida, USA, with a workforce of 10001+ employees. Its website is https://www.royalcaribbeangroup.com.