[Remote] Analyst, Measurement Success, US (Bilingual Spanish/English Required)

Note: The job is a remote job and is open to candidates in USA. Cint is a pioneer in research technology, specializing in digital media measurement and advertising effectiveness. The Measurement Project Success Team is responsible for managing digital advertising effectiveness research projects and serving as a consultative resource for clients, requiring bilingual communication in English and Spanish.ResponsibilitiesSupport English- and Spanish-speaking clients with strong, simple, and direct communication around brand lift methodology, product features, roadmap, limitations, and best practices for Cint’s suite of Measurement productsLead professional written and verbal communication with clients in both English and Spanish, including email correspondence, reporting discussions, trainings, troubleshooting, and live client meetingsTranslate complex technical and methodological concepts into clear, client-friendly communication for bilingual stakeholdersDevelop and maintain an up-to-date understanding of product changes and methodology improvementsTrain and engage customers in the advertising and media industries on Cint’s proprietary cross-platform campaign measurement softwareSuccessfully delegate and manage tasks across a multitude of projects concurrently while ensuring a high level of quality with little supervision from managementWork collaboratively with Sales, Product and Support teams to flag key customer challenges and drive forward product improvements as a voice of the customer internallyCompile and analyst data from various sources, including Cint proprietary software, Excel, Qualtrics, SalesforceAchieve client’s measurement goals by utilizing clear, proactive communication internally and externally to ensure all deliverables are completed accurately in a timely mannerUnderstand and follow best practices and standard operating procedures to work efficiently as an account team, identifying project challenges, implementing solutions, and managing expectationsDevelop a full understanding of Cint’s measurement products and internal software to expertly execute sampling strategies for concurrent research projectsSkillsProfessional fluency in both English and Spanish is requiredAbility to confidently conduct business, lead client conversations, and communicate complex information professionally in both languagesBA/BS degreeMinimum 1 to 3 years work experience in project management, customer success, account management, client services or other related client-facing positionsStrong communication skills with a proven ability convey complex or technical information in a simple, direct mannerComfort speaking by phone or teleconferencing with clients (Zoom, Google Meet, Teams, etc)Proficient in Excel and advanced formulas and features such as Pivot Tables & VLOOKUPAdvanced problem solving and critical thinkingStrong work ethic with self-motivated mindset and drive to achieve goalsDetail oriented, self-starter who is eager to learn new skills and conceptsAn innate sense of accountabilityFlexibility in the ever-changing market research technology landscapePositive attitude with team-player mentalityKnowledge of the digital media ecosystem and how digital media campaigns are designed and executedExperience in advertising operations, advertising technology and market research technology industriesSurvey design and programming experience in Qualtrics, Survey Monkey, Alchemer, etcMicrosoft Excel certificationMarket Research courseworkWorking knowledge of statistical concepts and methodologyExperience supporting clients or stakeholders across Latin American or Spanish-speaking marketsBenefitsMedical, Dental, and Vision insurance options to suit you and your family’s needs401K with company matchingPTO, unlimited sick daysRemote WorkPaid maternity and paternity leaveCompany OverviewThe technology backbone of the world’s most successful insights companies. It was founded in 1998, and is headquartered in Stockholm, Stockholms Lan, SWE, with a workforce of 1001-5000 employees. Its website is https://www.cint.com.