[Remote] Analyst II, Voice of the Customer

Note: The job is a remote job and is open to candidates in USA. WM is North America's leading provider of comprehensive environmental solutions, seeking a Voice of Customer (VOC) Business Analyst to join their CE Business Solutions Reporting & Analytics team. This role focuses on transforming customer feedback into actionable insights to enhance customer experience by analyzing survey results and operational metrics.ResponsibilitiesCollect/analyze data and collaborate cross-functionally to translate business goals and objectives into actionable insights that drive business decisionsMeasure success and improvements using KPIs and metrics to track customer feedback trends and identify areas for improvementContinuously analyze and provide feedback to recommend areas of focus to improve the customers’ service experienceProvide ongoing support, working closely with stakeholders on education of relevant metrics, improvement opportunities and documentation of findingsUtilize communication and presentation skills to transform data into actionable recommendations and effectively convey findings to stakeholders at all levelsSkillsBachelor's Degree (accredited), or in lieu of degreeHigh School Diploma or GED (accredited) and 4 years of relevant work experience3 years relevant experience (in addition to education requirement)Effective communicator with the ability to lead and influence othersPMI CertificationThe ability to navigate ambiguous situations and data with confidence is essential for success in this roleExperience translating quantitative and qualitative data into actionable recommendationsExcellent communication and presentation skills, with the ability to effectively convey complex concepts and strategies to stakeholders at all levelsMaintains focus on end-productUtilize a hypothesis-driven approach to problem solvingDemonstrates adaptability to rapidly changing prioritiesProficient in Microsoft applications, including PowerPoint, for creating clear, concise, and convincing presentations using mockups, data, and written contextBenefitsBonusMedical, Dental, Vision, Life Insurance and Short Term DisabilityStock Purchase PlanCompany match on 401KPaid Vacation, Holidays, and Personal DaysCompany OverviewWM India, established in 2013, is the Global Capability Center of WM—North America’s leading environmental services company. It was founded in undefined, and is headquartered in Gurgaon, Haryana, IN, with a workforce of 1001-5000 employees. Its website is https://www.wm.com/us/en/inside-wm/who-we-are/wm-india.Company H1B SponsorshipWM India has a track record of offering H1B sponsorships, with 1 in 2025, 3 in 2023, 3 in 2022, 4 in 2020. Please note that this does not guarantee sponsorship for this specific role.