[Remote] Analyst I Business Process Transactions

Note: The job is a remote job and is open to candidates in USA. DXC Technology is a leading provider of mission critical IT services, helping global companies modernize operations and drive innovation. They are seeking an Associate Claims Examiner to deliver excellent customer service, process transactions, and resolve complex customer issues while collaborating effectively with peers.ResponsibilitiesTake inbound and make outbound calls with customers seeking assistance with an existing claim or regarding an existing annuity contractUse critical thinking and problem solving, to resolve complex customer issues and process transactions based on the claimant's policy, and other information providedTake ownership and responsibility with follow-up items, call documentation, and general transactions to resolve the customer’s requestSeek solutions rather than just identify problems and partner with teams across sites to achieve common goalsShow flexibility with ability to handle increased seasonal volume, change in work schedules that meet our customers’ needs, and process changes that meet our business needsInitiate daily contact with our internal and external customers, working to simplify and explain complexities of our products & processesUpdates and ensures integrity of customer accounts including historyAble to achieve positive team goals while maintaining strong, ongoing relationships with customers and teammatesSkillsTwo years customer service or claims experienceExcel in customer service as evidenced by professional and empathetic demeanor in all interactionsProven ability to deliver outstanding service through effective communication via telephone and written correspondenceExperience using Windows applications in a professional environmentProven ability to rely on pre-established guidelines to perform the primary functions of the job with minimal supervisionAbility to maintain accurate product & process knowledge as well as staying abreast of regulatory updatesAttention to detailCritical thinking and problem solving skillsCompany OverviewDXC Technology is an IT and consulting services company that offers insurance software, security, and application development services. It was founded in 2017, and is headquartered in Ashburn, Virginia, USA, with a workforce of 10001+ employees. Its website is https://www.dxc.com.