[Remote] Analyst Customer Success, Measurement US

Note: The job is a remote job and is open to candidates in USA. Cint is a pioneer in research technology (ResTech), and they are seeking an Analyst for their Customer Success Measurement team. This role involves serving as a trusted advisor to customers, helping them maximize the value of Cint's products through analytical problem-solving and relationship management.ResponsibilitiesServe as a trusted advisor to customers by providing consultative guidance on measurement strategy, brand lift methodology, product capabilities, best practices, and campaign successBuild and maintain strong customer relationships through proactive communication, regular business reviews, and ongoing partnershipAnalyze study performance, customer data, and measurement results to identify trends, uncover opportunities, and provide actionable recommendationsTrain and educate customers on Cint's suite of Measurement products and capabilities, helping drive adoption and long-term successTranslate complex technical, methodological, and analytical concepts into clear and practical customer-facing recommendationsPartner closely with Sales, Product, Support, and Operations teams to solve customer challenges and improve the overall customer experienceAct as the voice of the customer internally by identifying recurring themes, product gaps, and opportunities for process improvementMonitor customer health, engagement, adoption, and growth metrics, including active users, campaign launches, and revenue growth, to identify risks, demonstrate value, and support long-term customer successManage multiple customer relationships, projects, and priorities simultaneously while maintaining a high level of quality and responsivenessCompile and analyze data from various sources, including Cint proprietary software, Excel, Databricks, and SalesforceEnsure customer goals and business objectives are achieved through proactive planning, communication, and follow-throughDevelop and maintain a deep understanding of Cint's measurement products, methodology, and evolving industry landscapeSkillsBA/BS degreeMinimum 1–3 years of experience in customer success, account management, project management, client services, market research, consulting, or another client-facing analytical roleStrong communication skills with a proven ability to explain complex, technical, or data-driven concepts in a clear and concise mannerDemonstrated ability to build credibility and relationships with customers and internal stakeholdersStrong analytical, problem-solving, and critical-thinking skillsComfortable interpreting data and translating findings into meaningful recommendationsProficient in Microsoft Excel, including Pivot Tables, VLOOKUPs, and other advanced functionsComfortable leading consultative customer conversations, presentations, and business reviews in person and through virtual platforms (Zoom, Google Meet, Teams, etc.)Highly organized with the ability to manage multiple priorities and deadlinesDetail-oriented, self-motivated, and eager to learn new skills and conceptsStrong sense of ownership and accountabilityAdaptable and comfortable working in a fast-paced, evolving environmentPositive attitude and collaborative team-player mentalityKnowledge of the digital media ecosystem and how digital media campaigns are planned, executed, and measuredExperience in advertising technology, market research, media measurement, customer success, or related industriesExperience using Salesforce, Qualtrics, SurveyMonkey, Alchemer, or similar platformsMarket research coursework or experienceWorking knowledge of statistical concepts and research methodologyExperience presenting insights, recommendations, or analytical findings to customers or stakeholdersExperience supporting enterprise customers or strategic client relationshipsBenefitsOn target annual commission of $2,000 - $6,000Medical, Dental, and Vision insurance options to suit you and your family’s needs401K with company matchingPTO, unlimited sick daysRemote WorkPaid maternity and paternity leaveCompany OverviewThe technology backbone of the world’s most successful insights companies. It was founded in 1998, and is headquartered in Stockholm, Stockholms Lan, SWE, with a workforce of 1001-5000 employees. Its website is https://www.cint.com.