[Remote] Analyst, Client Experience & Optimization

Note: The job is a remote job and is open to candidates in USA. RemoteHunter operates in the enterprise health technology sector, providing integrated solutions to employers and health plans. The Analyst, Client Experience & Optimization supports the management of Client Services issues by enhancing operational efficiency and contributing to smoother client service operations.ResponsibilitiesSupport intake review, issue validation, routing, and tracking of client services and cross-departmental issues, projects, and initiativesCreate and maintain process documentation, standard operating procedures, and workflow mapsIdentify manual or inefficient processes and propose improvements in collaboration with managementConduct light analysis to identify patterns, recurring issues, or workflow bottle necksMaintain trackers or dashboards to provide visibility into Client Services operational activity and collaborate with Analytics on broader dashboard needsParticipate in cross-functional planning, problem-solving, and readiness activities supporting Client ServicesSkillsBachelor's degree or equivalent experience1 to 3 years of experience in client services, operations, or process support rolesStrong documentation, organizational skills, and attention to detailProficiency with spreadsheets and workflow tools and interest in process optimizationEffective communication skills and ability to collaborate across teamsCompany OverviewRemoteHunter is your dedicated AI job search assistant, turning the job hunt from a slow, individual effort into a quicker, smarter, and guided experience by streamlining each step of the process and speeding up your path to the right career opportunities. It was founded in 2025, and is headquartered in , with a workforce of 11-50 employees. Its website is https://remotehunter.com/.