Remote - Amazon Connect Consultant

Title: Amazon Connect Consultant

Location: Remote

Duration: 6+Months

Job Description:

· Amazon Development with Amazon Connect experience.

· Must know the architecture of the application and be able to speak to it in depth and possible surrounding contributory Amazon apps/services.

· Translate customer requirements into contact center design, leveraging best practices and provide Optimized solutions.

· Design and lead Implementation of Amazon Connect processes including new/modifications to the application, workflows, access control, lambdas, interfaces, and any other configurations.

· Experience with Amazon Connect, Contact Flow Design, Lambda Integration Lex Integration and Call Center Routing.

· Act as the technical liaison between offshore technical team and customers/partners.

· Experience with Service Cloud Voice for Amazon (the native Salesforce connector and related Lambdas).

· Lead delivery teams as a senior technical leader in a hands-on capacity.

· Removes blockers from developers to progress by hands on creation of proofs of concepts and collaborative troubleshooting.

· IT experience in Contact center cloud-based products, solution design and implementation; Contact Center architecture knowledge.

· Excellent analytical and communication (oral & written) skills.

Nice to Have:

· Understanding of various Amazon integration and software development patterns and methodologies with Amazon in general (including Lambdas) beyond Amazon Connect

· Salesforce Service Cloud experience beyond the native Amazon Connect to Salesforce Connector (e.g., Omnichannel, Case Management)

· Other Salesforce related experience not mentioned (e.g. Case Management, OmniChannel…)

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