[Remote] Amazon Account Manager

Note: The job is a remote job and is open to candidates in USA. Amazon Growth Lab (AGL) is a full-service Amazon marketing agency that helps eCommerce brands grow and scale on the platform. The Account Manager is responsible for client results, managing PPC, listings, and strategy for multiple Amazon brands, while ensuring high client satisfaction and identifying growth opportunities.ResponsibilitiesAct as the strategic lead on all accounts — clients should view you as an Amazon expertPrepare and lead quarterly QBRs (30 minutes, data-driven, forward-looking)Send weekly client updates (max 3 lines): what was done, what’s next, one questionIdentify and flag growth opportunities (new ASINs, DSP, expansion)Proactively flag churn risks to Client Success immediatelyNever give vague responses — always provide a clear action, timeline, or recommendationOversee Sponsored Products, Sponsored Brands, and Sponsored Display campaignsEnsure campaign structures are built and scaled with clear strategy (no set-and-forget)Monitor ACOS and TACoS weekly — flag any movement beyond ±3 points before clients noticeGuide keyword research, harvesting, and negative keyword strategiesCoordinate with the ops team for Merchant Spring data requirementsProvide 3 specific, measurable PPC actions monthly for ROI reportsOversee listing content (titles, bullets, descriptions, A+ Content) across all ASINsEnsure audits are completed at onboarding and at the 6-month markMonitor conversion rates and proactively flag underperforming ASINsTrack Buy Box % and escalate issues below 80% for top ASINsEnsure no listing task is delayed due to client inactivity beyond 7 days without follow-upEnsure all listing updates go live only after documented client approvalReview and approve ROI reports on the same day they are submittedComplete weekly meeting prep before every Monday meetingActively participate in weekly meetings and raise client issues when neededRespond to ops requests (response time, scope expansion) within the same dayWork closely with PPC specialists, catalog managers, project managers, and designersRecognize strong performance and flag gaps earlyCollaborate with HR and leadership on performance management when neededEnsure team bandwidth is aligned with account demandsSkills2–4 years of Amazon agency experience — you already understand the platform and don't need basic trainingExperience managing multiple accounts across different categories simultaneouslyCommercially minded — you understand that client results drive retention and revenueProactive communicator — you update before being askedData-fluent — able to analyze performance reports and explain insights clearlyAccountable — you take ownership when results fall short and act on itStrategic thinker — you focus on account-level growth, not just campaign executionCalm under pressure — able to act decisively when performance drops or clients are unhappyCompany OverviewAmazon Growth Lab provides Amazon-focused marketing, PPC management, and marketplace optimization services for product brands. It was founded in undefined, and is headquartered in Culver City, California, USA, with a workforce of 51-200 employees. Its website is https://www.amazongrowthlab.com.Company H1B SponsorshipAmazon Growth Lab has a track record of offering H1B sponsorships, with 3262 in 2026, 22803 in 2025, 21175 in 2024, 19057 in 2023, 24088 in 2022, 12233 in 2021, 14881 in 2020. Please note that this does not guarantee sponsorship for this specific role.