[Remote] Airtable Account Manager

Note: The job is a remote job and is open to candidates in USA. Optimize IS is a company that specializes in driving successful Airtable implementations and integrations. They are seeking a Technical Project Manager to manage technical projects, ensure successful delivery, and maintain strong client relationships.ResponsibilitiesTranslate business and technical requirements into detailed project plans, milestones, and deliverablesLead technical discovery sessions to uncover client use cases and integration needsManage timelines, priorities, and resource allocations to keep projects on track and within budgetAssess day-to-day project issues, mitigate risks proactively, and identify solutions to technical challengesRally technical and functional team members to resolve issues and ensure project successServe as the primary point of contact for clients during active engagements, providing clear and timely updatesPartner with clients to deeply understand their evolving needs and propose solutions that drive business valueEducate clients on Airtable’s technical capabilities, integrations, and best practices to ensure successful adoptionBuild strong relationships that foster client trust and repeat businessParticipate in pre-sales technical scoping calls and contribute to solution design discussionsDevelop technical scopes of work and solution architecture documentation aligned with client objectivesCreate detailed project documentation, including requirements gathering notes, process maps, data models, and interface specificationsCommunicate effectively with both technical and non-technical stakeholders across Slack, Missive, Airtable, and other collaboration platformsDocument key project decisions, technical designs, and implementation details for internal and client visibilityChampion quality throughout project execution, ensuring solutions meet client requirements and technical standardsLead user acceptance testing coordination, issue tracking, and resolution processesDrive projects toward successful delivery, positive client feedback, and 5-star reviewsIdentify opportunities to improve delivery processes, documentation standards, and technical methodologiesProvide insights and feedback to the Optimize IS team to enhance how we serve clients and manage projectsSkills2 or more years of technical project management experience, ideally in SaaS implementations, software consulting, or systems integrationExperience managing client-facing technical projects from scoping through deliveryStrong understanding of Airtable's capabilities, including data modeling, automations, and interface design, or eagerness to quickly become an Airtable expertAbility to translate business processes into technical requirements and solutionsExceptional written and verbal communication skills, comfortable explaining complex technical concepts to non-technical audiencesProven ability to lead remote teams and manage multiple projects simultaneouslySelf-starter with strong problem-solving skills, comfortable navigating ambiguity and dynamic project contextsPassion for delivering high-quality solutions and building lasting client relationshipsTechnical project management experienceClient-facing project management skillsUnderstanding of Airtable's capabilitiesStrong communication skillsAbility to lead remote teamsProblem-solving skillsExperience in SaaS implementationsExperience in software consultingExperience in systems integrationCompany OverviewOptimize IS is Airtable’s Partner of the Year for both 2024 and 2025, and the go-to systems partner for businesses ready to scale smarter with no-code. It was founded in 2020, and is headquartered in San Francisco, California, US, with a workforce of 51-200 employees. Its website is http://www.optimizeis.com.